Description
We are seeking a Box Office Supervisor to help deliver Ilkley Literature Festival in Autumn 2024. This post is vital in the planning stages and lead up to the festival, which runs from Friday 4 October – Sunday 20 October. Ilkley Literature Festival is owned and produced by Word Up North Ltd.
We are looking for someone with outstanding customer service skills and experience working with box office systems to join our team between Monday 13 July to Friday 1 November (16 weeks).
This role will:
- Manage the box office function and operation within the office and at festival venues.
- Be the lead point of contact for all ticket sales and customer enquiries.
- Lead on customer care, particularly disabled audience members, during the festival.
- Produce daily customer lists and sales reports.
- Be responsible for box office cash, including reporting and banking, and maintaining floats throughout the festival.
- Process customer data in accordance with GDPR policies and procedures.
For the full job description, please see below.
We are looking for:
- Knowledge of festivals/arts events.
- Previous box office / ticketing or sales experience, ideally in an arts setting.
- Excellent administration and organisational skills with great attention to detail.
- Outstanding customer service - both in person and over the phone / email.
- A calm, well organised, methodical approach to work, often under pressure.
- High level of IT skills, including Microsoft Office and specifically Excel.
- A good communicator, in writing, in person and on the phone.
- Able to follow detailed instructions, reliable and good with deadlines.
- Able to take the initiative and solve problems as required.
- Enjoy working with people, be part of a team but also work alone if necessary.
- Practical and ready to be hands on when needed.
- Able to learn new skills quickly.
- Flexibility with regards to working hours during the festival fortnight.
- Understanding of Equality, Diversity and Inclusion practices.
To apply, please visit our website for the full job description and links to the application form.
Applications close 5pm on Monday 13 May and interviews will be held on Thursday 30 May.