Purpose of job The Development Coordinator is a crucial role in Opera Holland Park's fundraising team. As the primary relationship manager with our Silver/Gold Members and Envoys, they will help to build lasting relationships and offer general administration support for the department. They will be responsible for drafting renewal and thank you letters and other communications to Members and Supporters, ensuring company messaging is represented at all times. They will assist in the delivery of hospitality and events, greeting donors during the summer festival of opera at the private Members Bar, as well as administrative tasks such as financial reporting, direct debit coordination, helping to submit Gift Aid claims, and inputting donor data on the ticketing system (Spektrix). This is a fantastic opportunity for an enthusiastic and organised individual, looking to expand their fundraising experience in a small and friendly team. This position provides the opportunity to build on administrative skills as well as donor/stakeholder relationships across all aspects of the Development portfolio. Practicalities, role expectations and accessibility The Development Coordinator role can be busy. We're a small team, with a lot to do, especially in the lead up to the summer season of opera. However, the work is very rewarding too. The theatre site, where performances, rehearsals, and most events will be held, is fully wheelchair accessible, with step free access to the majority of areas. For more information, have a look at our access page here: https://operahollandpark.com/your-visit/access/ - Access - Opera Holland Park Most of the team work some days at home and some at the office in Kensington. There will be some travel across London for meetings or events. Essential criteria Desirable criteria Every day looks a little bit different, but you might find yourself sending out renewal and thank you letters to Members and Supporters, liaising with donors about their membership, organising small donation campaigns, managing event RSVPs including for our fundraising gala and other member events, processing complimentary ticket requests, processing direct debits, liaising with the finance team on donations, or helping to process a Gift Aid claim. During the season, you will spend some evenings at the Opera Holland Park Theatre, stewarding our high level donors in our Private Members Bar. The role involves responsibilities in the areas of: For the full role outline please see the Application Pack attached below. To apply for this role, please: 1. Download the Application Form (also available in large print) 2. Complete the anonymous Equal Opportunities Monitoring Survey. 3. Complete the Application Form, and email it as an attachment (either in Word or PDF format) to info@operahollandpark.com. Please make sure you demonstrate how your skills and experience meet the person specification provided. There are some tips in the form to give you guidance on how best to do this. 4. We also accept applications in video or audio format. If you would prefer to apply in this way, please email a link to your video to the email address provided. As a guideline, you should aim for a recording of around 5 minutes, and you should answer all the questions on the Application Form We aim to reply to all applicants with the outcome of their application within two weeks of the deadline. We will provide feedback to all applicants, regardless of the outcome of your application.Job Description
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