If you know how to give exceptional customer service, then you might be just the person we need. Customer Relations is at the heart of what we do, welcoming audiences to our shows, film screenings, exhibitions and workshops, from front of house, in our box office, and at our outdoor sites across West London. Our audiences come from across Hounslow, London, and beyond - and we want our team to reflect that. We're looking for someone who understands what creating a great customer experience means; who can act as a focal point for all our visitors both at Watermans and elsewhere; who can think on their feet and spot opportunities to help improve customer experience. You'll be joining a highly regarded Customer Relations team at an exciting time for Watermans. We have a vacancy for a permanent full-time Customer Relations Representative. The appointee will be required to act additionally as Duty Manager on occasion - this has extra responsibilities and pay. For more information, please check out the detailed job description and person specification. Essential Desirable Ushering and stewarding Giving excellent customer service, acting as a focal point for all, stewarding the programme of events and keeping customers safe, and to carry out cleaning and light maintenance as required. Box office Administering sales transactions and providing information for personal callers, telephone enquiries, and by email. Contribute to the management of the customer database. Duty manager Take responsibility for the security of the Watermans site. Represent the management as required. Manage the customer relations team. Cash up and produce daily box office reports and sales reports. To apply, please complete and return an application form to recruitment@watermans.org.ukJob Summary
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