Customer Support Coordinator, Trinity College London

Description

Join Trinity College London and you’ll be building your career with an international exam board and independent education charity that has been providing assessments around the world since 1877. Our exams and assessments are designed to help learners fulfill their own individual talents and abilities. Today, we deliver assessments to over 850,000 candidates each year, worldwide. Our international network is expanding quickly, and we now provide qualifications in more than 60 countries around the world.

About the role

This job will work across two teams supporting new product areas that Trinity has been developing recently.

 Part of the role will sit in the UK customer support team supporting customers to engage with our digital grades and diplomas offered in our music and drama exam areas. You will be dealing with questions predominantly via email using the HubSpot CRM, but may involve some telephone interaction.

 The other part of the role will be to support centres, who are delivering our new and expanding range of EQA (External Quality Assurance) qualifications, to order certificates for their candidates. The post holder will take responsibility for processing certificate orders and completing a variety of administrative tasks to facilitate the operational delivery of the certification process. 

About you

  • Experience of working in a customer facing role on email and phone and ability to communicate well through these mediums
  • Strong written communication skills
  • Experience, understanding of and commitment to deliver outstanding customer service
  • Experience of managing unhappy customers and complaints
  • Attention to detail and ability to carry out a variety of office administrative tasks accurately
  • Ability to work quickly and under pressure to meet customer demands
  • Ability to prioritise, multitask and cope with periods of high workload
  • Good problem-solving skills and ability to use initiative
  • Strong IT skills including experience of using Microsoft Outlook, Excel and Word
  • Experience of working with databases and handling data

How to apply

To apply, please send a full CV with a cover letter, clearly explaining your interest and suitability for the role at https://trinitycollege.bamboohr.com/jobs/view.php?id=36&source=aWQ9MTQ%3D

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