The role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise casual Visitor Services Assistants, liaise with internal departments such as technical and be a point of contact for visiting companies, hirers, producers and artists. Our Visitor Services team is responsible for the day to day running of our visitor facing operations and ensuring a good standard of customer care and Health & Safety. This role is a great opportunity for someone who loves working with a broad range of people and communities and is enthusiastic about delivering excellent customer service. artsdepot is committed to encouraging diversity and eliminating discrimination. Our aim is that our workforce will be truly representative of all sections of society and that each individual feels respected and able to give their best. As part of our commitment to developing our workforce to be reflective of our communities we are particularly encouraging of applications from individuals who are ethnically diverse, disabled, LGBTQI and from lower socio-economic backgrounds. artsdepot is a Disability Confident employer. An experienced leader of customer services teams, you will be confident in leading diverse teams, preferably working within mid-scale venues. Proven experience in managing people. A diplomat who can diffuse difficult situations with a calm positive approach using a range of communication styles. Good understanding of health & safety principles and requirements. Holds a valid SIA certificate (or a willingness to obtain one during probation at artsdepot's expense). Holds a valid first aid certificate (or a willingness to obtain one during probation at artsdepot's expense). Ability to provide high quality customer service. Good communication and interpersonal skills. Proactive with excellent organisational skills. Proven ability to analyse situations and solve problems. Ability to work calmly under pressure and prioritise issues. Excellent time management skills including punctuality. Good office administrative and IT skills, including experience of using Microsoft Oversee the daily general management of the building and take responsibility for opening and closing of the venue. Be responsible for the presentation of the premises ensuring that high standards are always maintained. Raise maintenance issues through appropriate channels and liaise with suppliers directly when required, to ensure the venue continues to run smoothly. Take a proactive approach to resolving issues. Follow up so that ongoing issues are fixed permanently. Be a visible presence in the venue, present on the floor at most times and be available for staff and visitors. Act as the central point of contact, delegating tasks and remaining calm underpressure across a busy site. Organise, lead, and attend pre-event briefings with the Visitor Services Assistants and ensure that they offer a good customer service. Oversee stewarding positions, merchandise retail points, and undertake other duties at the venue and occasionally at other locations. please send your CV and a covering letter detailing how you meet the criteria for the role and why you want the position, and an Equal Opportunities Form (downloadable from our website) to [email protected].Job Summary
Job Description
Job Requirements
Job Responsibilities
Useful Links
How to Apply