Job title: Duty Manager Hours: Casual and varied, mostly evenings and weekends - 18hrs min guarantee contract Benefits: Complimentary Staff tickets & discount on Bar/Caf "The Rio is one of London's most iconic cinemas and an important cultural asset to the diverse London Mayor - Sadiq Khan. Job Purpose Summary Person Specification Main Responsibilities TO APPLY:Job Summary
Job Description
Reporting to: Executive Director, Front of House Manager & Assistant Manager
Manager of: Front of House Staff
Salary: £12.63 per hour
The Rio in Dalston is one of London's best loved independent cinemas. With two screens and a lively caf bar, the Rio hosts a diverse programme of films as well as live music, comedy and special events. The Rio is also home to several London's film festivals. The Rio is run as registered charity, with a unique policy of community access and local involvement.
community of Dalston."
As part of the core management team, you will help run the day-to-day operation of the site and
lead your shifts by providing exceptional customer service, maintaining H&S standards, and
offering support to your staff members.
Our ideal candidate will have a passion for the arts and be driven in developing the venue into a
thriving, cultural hub for the whole community to enjoy.
Your basic hours of duty will be min 18 hours a week on a shift basis that will include evening &
weekend work.
Job Requirements
Essential:
2 years experience as a Duty Manager in a cinema or similar cultural venue.
Weekend availability
The willingness to work a variety of shift patterns as required by the business needs,
including evenings, weekends and holidays.
Experience and knowledge of Health and Safety practice
Friendly and cheerful attitude and to able to work well in a team
Punctual, presentable and reliable
A proactive approach to solving problems
Demonstrable excellent customer service skills
Strong and effective communication skills with the ability to communicate effectively with
customers, employees and senior managers
Confident IT skills on Windows and Mac
Competence in Outlook, Excel and Word
Experience working with stock
Good with numbers
Desirable:
Experience in managing Front of House activities within an arts venue
Personal licence to sell alcohol
Projection and technical knowledge
First Aid & Fire Marshal trained, with valid certificate.Job Responsibilities
Ensuring that customer service is of the highest standard, through effective management of
FOH Staff. To manage customers complaints.
To manage the cinema and delegate duties to Front of House staff, ensuring that staff are
equipped to meet customers' expectations. Monitoring and feeding back on the performance
of all FOH staff.
To complete Box Office and sales reports at the end of the trading day.
Reporting relevant information to the Senior Managers about building maintenance and
operational issues.
To ensure the safety of employees and guests by complying with all statutory Health & Safety
requirements.
To manage and operate Front of House security systems and processes to prevent loss and to
ensure the security of cash, assets, guests and employees at all times.
To run projection on small-scale special events and hires, occasionally.
Contributing to the overall success and development of the Rio as a member of the
Management team.
To underHow to Apply
Send an up-to-date CV, a Cover Letter and the completed equality monitoring form available on
our website www.riocinema.org.uk