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Eastern Area Visitor Services Duty Manager, Norfolk Museums Service


Job Summary

Norfolk Museums Service is recruiting for a Visitor Services Duty Manager for the Eastern Area Museums. Managing front-of-house teams in four award winning museum sites: Time and Tide Museum, Tolhouse Gaol and Elizabethan House in Great Yarmouth, as well as Cromer Museum.

Job Description

The Eastern Area Visitor Services Duty Manager is responsible for the leadership and development of front-of-house teams at Time and Tide Museum, Tolhouse Gaol and Elizabethan House, in Great Yarmouth, as well as Cromer Museum.

The Visitor Services team at NMS act as hosts to visitors, delivering a range of services in a proactive and welcoming manner, ensuring each visitor has a safe, informative and enjoyable visit.

We're looking for someone with the following skills and experience:

  • Managing and developing a team, including recruitment, interviewing, induction, training, conducting personal reviews.
  • Retail processes including processing sales, cash handling and banking.
  • Premises Management including Health & Safety, Security, Fire Safety and Risk Assessment.
  • Maintenance including reporting issues and liaising with contractors.

This role is offered on a Permanent Part-Time 29.6 hours per week (0.8 FTE) basis. Norfolk County Council Grade F (£26,421-£28,770, Salary Pro Rata).

Please note; you do not need previous experience of working in a Museum or detailed knowledge of the arts and history to apply, just a passion for delivering a first-class visitor and welcome experience and a 'can do' attitude.

There is no upper age limit for this role.

In addition to the benefits of working for Norfolk County Council, NMS employees are entitled to the following:

  • Museum Association Organisational Membership.
  • Free entry to hundreds of Museums and exhibitions across the country through the NMDC reciprocal free entry scheme.
  • Access to exclusive events such as talks and tours from curators and specialists from within NMS.

Useful Links

How to Apply

Please apply through Norfolk County Council's dedicated careers site.

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