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Events & Hospitality Manager, Somerset House

  •  London
  •  Â£30k-40k
  •  Full time
  •  Closes November 24, 2024
  •  NA
  • #Other

Description

Job Summary

In this role you will support the team with day-to-day planning and delivery of events and hospitality services.

Job Description

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.

ABOUT THE ROLE

You will be an integral part of the team pro-actively engaging with the community and facilitating interactions, events production, showcase opportunities, and ensuring members benefit the most from their time spent on site, helping them grow both professionally and personally. You will proactively contribute to enhancing our members' experience, acting as a host, supporting the team with the delivery of the community programme, and work with other departments to deliver bar and hospitality services for small scale events. The role will suit someone with a proactive, action driven attitude, who enjoys working in a fast-paced environment. The role requires flexibility to accommodated events delivery and occasionally working evenings.

Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.


ABOUT SOMERSET HOUSE EXCHANGE

Somerset House Exchange is an affordable, collaborative coworking space for small businesses and freelancers in the arts, culture, and the creative industry. We currently host over 700 members and we actively cultivate our community by offering them a welcoming, engaging, and supportive space where they can develop professionally but also meet likeminded people and expand their professional and personal network.

Job Requirements

Experience:

  • Events planning and coordination experience, ideally in a creative organisation / venue with a fast turnaround of events
  • Experience in client facing hospitality role delivering an excellent customer service
  • Line management and ability to train and motivate a team
  • Demonstratable financial management, including overseeing budgets, handling spreadsheets, bookkeeping, and reporting
  • Creating and distributing marketing and events promotion content
  • Bar operations experience and stock management
  • Experience working with creative organisations, artists, and entrepreneurs (desirable)

Skills:

  • Interpersonal skills, people management skills, and relationship building
  • Good organisational skills, attention to detail, and strong communication skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Flexibility and adaptability to change
  • IT literate with ability to learn new systems and software quickly

Job Responsibilities

  • Manage the delivery of cafe, bar, events, and hospitality services for members and the wider creative community on site, including planning and delivery of small-scale community events, space hire, and bar pop-ups
  • Create events documentation including risk assessments, briefings, and ops orders, and lead on all Health & Safety management and policies for the running and management of the events and hospitality operations
  • Line manage casual staff and plan and coordinate ROTA
  • Manage stock and relationships with suppliers
  • Maintain effective and accurate budgets, financial records, and support with management accounts
  • Support with creating marketing content for community events, contribute to internal newsletters and comms, and update the online members platform and on-site boards accordingly
  • Proactively contribute to evaluation and reporting capturing events feedback and highlights

Please see the job pack for a full list of the responsibilities and requirements.

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