Description
Our F&B Team Leaders are key parts of our Audience Experience team. All F&B Team Leaders are direct representatives of Sage Gateshead; offering a welcoming, warm and professional service to our audiences and visitors. As well as being responsible for the F&B Team Members. You will work across our F&B outlets depending on business needs. This includes our bars, caf , waiting team and brasserie. You will also work on our prestigious conferences and external hire events. Our F&B Leaders & F&B Team Members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio. Must have availability Wednesday - Saturday daytime & evening.
You must have proven experience of:
- Leading teams & staff training
- Good understanding of F&B operations, and Sage Gateshead's clientele
- Experienced in both caf & bar/cellar work
Skills and knowledge:
- Ability to work under own initiative Strong leadership skills, leading by example
- Excellent customer service skills
- Excellent interpersonal skills
- Ability to multitask and prioritise a varied workload
- A strong understanding of operational F&B requirements
It also helps if you have:
- Cash management experience
- Supervisor/Team Leader experience
- Barista and cocktail trained
Your responsibilities:
- Work as part of the Audience Experience and FOH Team to deliver excellent customer service
- Serve customers efficiently and appropriately, with a professional and warm manner
- To manage the Food & Beverage Team Members in the setting up of Food & Beverage areas ready for service
- To ensure that hygiene standards are met and exceeded
- Deputise for the Food & Beverage Team Mangers when required
- To serve customers using an EPOS till system in adherence with Company Cash Management Policy
- Cash Handling in adherence with Company Cash Management Policy
- Deliver exceptional customer service and attention to detail
- Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to up sell direct to customers by recommendation, specials and additional products to be promoted in customer sale opportunities
- Motivate staff and lead by example to increase our trip advisor rating and reviews
- Undertake duties as requested by your Line