Front of House Assistant, Old Fire Station, Oxford


Job Summary

We are looking for a FOH Assistant (Cafe) to join our Front of House team. The role works alongside colleagues from the Old Fire Station and Damascus Rose Kitchen to ensure cafe operations run smoothly, providing excellent customer service and an informed and inclusive welcome to all.

Job Description

Organisational Relationship and Accountability:

Line managed by: Front of House Manager

Main duties and responsibilities:

Key purpose

To ensure that all front of house operations in the building run smoothly, with excellent customer service providing an informed welcome for audiences and customers. To staff spaces across the building as needed including the caf , theatre and reception, upper gallery and box office. To use our cloud based POS systems to serve in the caf / bar. Working with colleagues to understand and overcome the challenges around accessibility and inclusion in public spaces to ensure equal access for everyone.

What we are looking for

Essential - If you have all of these, please apply.

A commitment to excellent customer care

An understanding of the importance of health and safety

The ability to work under pressure and multi task

Excellent communication skills (verbal)

The ability to work weekends and evenings

Energy and enthusiasm to be part of a small team

A willingness to undertake the appropriate training,

Desirable - if you don't have all (or any) of these, don't worry. We can teach you.

Experience using a coffee machine and working in a caf .

Experience handling and reconciling cash

Experience using Outlook

Experience using Events Management Systems

Experience of Box Office systems

Experience of working in an Arts environment

Examples of making improvements to organisational systems

Examples of working in a small team

Experience working with vulnerable adults

Previous caf work, retail work or box office work.

Qualifications in First Aid, Fire Marshal, Health and Safety, Level 2 Food Hygiene and Safety An eye for detail and ability to complete tasks

Job Responsibilities

Main duties and responsibilities

Selling items from the caf and bar at the cafe counter

Making and preparing drinks in the caf . Serving cakes and food from counter.

Supervision of volunteers when required to do so

Work closely with the FOH Manager, Caf Supervisors and FoH Coordinator to understand cafe offer, gallery events, and theatre events so that they can be well presented to the public

Ensure financial systems are kept in order whilst on duty, including cash handling, cashing up, producing reports where applicable.

Liaise with the Marketing Manager and FOH Managers to ensure box office and ticket prices are correct and displays are current.

Provide excellent customer service to the public

Ensure high standard of cleanliness throughout the Front of House areas

Ensuring compliance with licensing and health and safety law and regulation.

Useful Links

How to Apply

This is a rolling recruitment process, meaning the Front of House Manager will review applications as they come in.

Please e-mail with a covering letter and a CV.

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