Description
Chats Palace Arts Centre is looking for a calm, friendly FOH Manager to join our team, delivering accessible and efficient front of house services to our East London audience. We have a diverse programme and this role works across it all - gigs, theatre, visual arts exhibitions and private hires.
FOH Manager is a key public-facing member of the Chats Palace team, responsible for ensuring everyone visiting our building receives a friendly and professional welcome. They act as host during performances and events, managing front of house activity including the Library Bar and assisting in the day-to-day duty management and security of the Arts Centre. As first point of contact for customers, the FOH Manager ensures visitor safety - implementing our health, safety and emergency evacuation procedures.
Key responsibilities and tasks
Front of House
- represent the Arts Centre to our audiences, ensuring the comfort, enjoyment and safety of the public before, during and after performances, and events.
- responsible for the management of all front of house areas, monitoring the condition of the furniture and fittings and scheduling cleaning as building usage requires.
- act as duty manager for a minimum of one shift per week, including key performances and events as required by the Director.
- undertake leadership and management of the Front of House team of Duty Managers and Bar Staff, responsible for their induction, development and training, supervision, line management and work rotas.
- be first point of contact for the Security team, ensuring that Security staff have an awareness and understanding of venue layout and evacuation procedures.
- maintain an up-to-date First Aid qualification appropriate to the public use of the Arts Centre.
The Library Bar
- hold or be interested in working to obtain a Personal License, and in the absence of the Premises Licence holder accept responsibility for authorising all sales of alcohol and upholding the Premises Licence.
- implement appropriate systems of financial reconciliation, banking and cash handling for the Library Bar in collaboration with the Director.
- maintain an overview of stock for the Library Bar, managing effective stock control, storage, rotation and inventories to minimize wastage.
Key responsibilities and tasks
Health and Safety
- play a key role leading on Health and Safety compliance and promoting a safety-conscious ethos, training staff where necessary
- keep abreast of current relevant Health and Safety matters
- in conjunction with other key staff, ensure that visiting users are made aware of, and where practicable, are compliant with, policies and procedures
- following appropriate training, to act on occasions as a Duty First Aider and Fire Warden
Planning & Reporting
- develop strategies to improve front-of-house/bar service experience, working with the Director and the wider team, to implement these, driving audience satisfaction and increasing the profile of Chats Palace as a vibrant, welcoming Arts Centre.
- manage scheduling, supervision and monitoring of Housekeeping Staff and refuse collections to ensure that Chats Palace is kept to the highest standards of cleanliness and appearance.
- implement appropriate systems for the accurate completion and/
Salary: Part Time contract £30,000 - £32,000 p/a dependent on experience
Hours: 24hrs/3 days per week Mon - Sat. FOH Manager is expected to work evening and/or weekend shifts when required by the event programme.
Holidays:12 statutory leave days p/a plus UK bank holidays
Pension:This post is eligible to join our Workplace Pension Scheme. Current Employer contributions are set at 3% of Gross salary.
Base:Chats Palace Arts Centre, 42-44 Brooksby's Walk, London E9 6DF
To apply for this post, please send you CV and brief covering letter to:
Paula Van Hagen, Director [email protected]
by Fri 13 December 2024.
Interviews will be held in wk commencing 16 December 2024.