Front of House Officer , English National Ballet

Description

As our Front of House Officer key responsibilities will include:

Building and Operations

• To ensure the smooth, safe running of all activity at London City Island (LCI)

• To ensure all front and rear of house areas are presented to the highest standards, secure and health and safety compliant always

• To assist in overseeing that all building maintenance (lifts, plant and equipment) and office equipment (e.g. printers, kitchen equipment) issues are resolved in a timely manner, reporting to the Building Operations Supervisor as necessary

• To ensure that all building systems are always maintained and fully operational, with a particular focus on all life safety systems, burglar alarm, fire alarms

• Be a responsible keyholder, first aider, fire marshal, and play a key role in the instance of a building evacuation or serious incident;

Front of House and Customer Service               

•  To be a welcoming, approachable, informed, friendly face for the public, visitors and staff coming through our doors. To ensure that all visitors to LCI have the best possible experience.

• Acting as a key point of contact in the building; delivering the highest level of customer service, both to internal and external customers

• Operating the phone switchboard, taking messages, answering enquiries, organising deliveries,  arranging booking of facilities, representing ENB in a prepared and professional manner at all times

Support Events and Hires and Artistic Programme

• Meet and greet of new hirers, providing tour of key building facilities as needed; responding to needs of hirers as required

• To assist in preparing the building for events including set ups and pack down; to ensure all spaces are presentable, safe and are maintained pre- and post-event

• Assisting with hospitality for events, including the serving of drinks and refreshments

• Light manual handling (e.g. moving tables, chairs, boxes etc)

• Be adept at set-up of AV, IT, Wifi, phone equipment where required • Ensure a secure building at all times

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