Description
Chelsea Theatre is looking for Front of House Staff to support its operation, from Reception to Bar to Ushering duties. This is a diverse role where everyday will bring different challenges.
Reception and Room Hire
- Locking and unlocking the building and managing the alarm
- Welcoming visitors to the building and answering enquiries.
- Answering telephone enquiries and taking messages.
- Monitoring processing the admin@chelseatheatre email account.
- Taking booking enquiries to the point they are ready to be referred to senior management or processing.
- Other administrative duties as required.
- Checking all equipment (tables, chairs etc.) are clean and in safe working order.
- Preparing rooms for hire by checking cleanliness and setting up with required equipment.
- Replacing all equipment after the hire, checking room has been left in good order by hires.
- Working with the Tech Team to provide more complex tech equipment
- Maintaining public and private spaces in good order and ensuring cleanliness between visits, including regular WC checks.
- Ensuring all health and safety, fire and safeguarding protocols are enforced.
- Acting as fire officer in various parts of the building as required.
- Acting as fire officer in various parts of the building as required.
- Checking tickets for events and selling @on the door@ tickets.
- Other duties as directed.
- Previous customer service experience
- Previous experience of cash handling
- Proven ability to provide a high level of customer service and efficiency during periods of intensity
- Proven ability to work and manage within a small team
- Proven ability to work with a wide variety of customers
- Experience of and confidence in working with food (serving or preparation)
- Good spoken English
- A friendly, hardworking, and flexible approach to customer service and all aspects of bar work
- Availability to work evenings and weekends
- High standards of hygiene and the ability to maintain a clean and organised working area
Reception and Room Hire
- Locking and unlocking the building and managing the alarm
- Welcoming visitors to the building and answering enquiries.
- Answering telephone enquiries and taking messages.
- Monitoring processing the admin@chelseatheatre email account.
- Taking booking enquiries to the point they are ready to be referred to senior management or processing.
- Other administrative duties as required.
- Checking all equipment (tables, chairs etc.) are clean and in safe working order.
- Preparing rooms for hire by checking cleanliness and setting up with required equipment.
- Replacing all equipment after the hire, checking room has been left in good order by hires.
- Working with the Tech Team to provide more complex tech equipment
- Maintaining public and private spaces in good order and ensuring cleanliness between visits, including regular WC checks.
- Ensuring all health and safety, fire and safeguarding protocols are enforced.
- Acting as fire officer in various parts of the building