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Operations Manager, National Centre for Circus Arts

Description

Job Summary

The Operations Manager has primary responsibility for the day-to-day management of the building, its front-facing teams, and visitor experience. They ensure all users find the National Centre welcoming, hospitable, and fit for purpose.

Job Description

The Operations Manager has primary responsibility for the day-to-day management of the building, its front-facing teams, and visitor experience. They ensure all users find the National Centre welcoming, hospitable, and fit for purpose. They play a key role in managing operations, for example, managing service contracts, line managing our front-of-house team, and supporting the Head of Operations in implementing our H&S policies.

Job Requirements

Experience

A strong operations background with at least three years of working experience.

Experience within a customer-facing environment.

Experience in line managing staff, managing contractors and creating rotas.

Experience of acting as a fire warden and/or first aider.

Experience in working with and managing budgets.

Experience in event management. Skills

Excellent administration & organisational skills.

Excellent communication skills

A general understanding of relevant health & safety legislation for a public building.

A working knowledge of IT, including email, Windows, and Microsoft Office.

Working knowledge of ticketing system or a CRM system and payment systems

Personal attributes

An interest in the arts and/or education.

The ability to keep calm under pressure.

A practical hands-on approach coupled with a collaborative attitude.

Understanding of and commitment to equal opportunities.

Commitment to environmental sustainability.

Job Responsibilities

Building Management

  • Provide a welcoming, inclusive, safe and secure environment for building users and ensure building compliance and readiness.
  • Plan and manage maintenance with the Head of Operations and provide support in compliance areas such as building inspections and fire safety.
  • Administer building and maintenance budget, managing purchasing for day-to-day repairs and maintenance.
  • Support environmental policy implementation, promote recycling and energy efficiency and include environmental considerations in decisions.
  • Manage building access systems and security management.
  • Provide basic IT support, onboarding and escalating issues to our external IT partner. Manage networking, phone, and VOIP systems on a day-to-day basis.
  • Act as the senior responsible person/manager in the absence of the Head of Operations.Experience A strong operations background with at least three years of working experience. Experience within a customer-facing environment. Experience in line m

How to Apply

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