The Retail and Admissions department welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.
Admissions: The key roles and functions are focused on welcome and income, specifically supporting the branch manager in implementing their vision of standards and best practice. This includes providing an excellent visitor welcome; information about the ship; entry ticket sales and guidebook sales.
Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service, specifically supporting the branch manager in their vision of standards and best practice. HMS Belfast has one shop, situated in the admissions area.
We are recruiting Retail & Admissions Supervisors for both the newly reopening HMS Belfast and Churchill War Rooms, both in London. You can find out further details and apply for each vacancy at www.iwm.org.uk/corporate/jobs