Retail Assistant , The Natural History Museum


We are currently recruiting staff for an exciting opportunity to work at a world-famous Museum, based in South Kensington in a busy Retail environment.

As Retail Assistant you will be supporting the team with the day to day needs of the shop floor to drive sales and provide a world class customer experience at all times.

This is a temporary position; the role will commence on Monday 28thNovember and will currently be until the 8thJanuary with a potential of being extended

Please note - we will be holding an assessment at the Museum on the afternoon of Thursday 24th November. If you are successful from the assessment, you will then be required to attend 2 days of paid training on Monday 28thand Tuesday 29thNovember.

Please be advised the museum is closed on the 24th, 25thand 26thDecember

You will be expected to be available to work weekends and a minimum of two days in the week.

Main tasks and responsibilities

  • To support the Museum retail management team by being part of a shop floor team that deliver commercial and operational excellence
  • To be a brand ambassador for the Museum
  • Provide world class customer service to every customer.
  • To help achieve targets proactively selling and promoting add-ons at the till point.
  • To take responsibility for own time management, communicating to your line manager when you are unable to attend work.  
  • To follow guidance of the visual merchandising team to keep shop floor displays full and attractive
  • To help look for and drive sales opportunities on the shop floor.
  • To assist setting up shops in the morning, including starting till sessions, putting in floats

Role requirements

  1. Educated to 'GCSE' Level standard (or equivalent), or above
  2. Previous experience of delivering exceptional customer service in a busy environment
  3. Experience of working within a target driven environment
  4. A proactive, hands-on approach to work, with excellent attention to detail
  5. Demonstrable experience of stock management
  6. Understanding of visual merchandising techniques
  7. Cash handling skills and previous experience of using EPOS systems

Please send a copy of your CV.

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