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Retail Supervisor, Shakespeares Globe

  •  London
  •  Â£25k-30k
  •  Full time
  •  Closes March 24, 2025
  •  NA
  • #Other

Description

Job Summary

Shakespeare’s Globe is currently seeking a Retail Supervisor.

Job Description

We are committed to improving diversity and inclusion across our organisation. Don't meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you're excited about the role but your experience or qualifications don't perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQIA+, those with a disability and neurodiverse conditions.

The Retail function is responsible for the Retail areas of Shakespeare's Globe, including the on-site shops, the e-commerce web site, licensing and wholesale. Retail sits within the Visitor Operations & Audiences hub and that team aims to provide high levels of service to visitors and staff and to maximise visitor revenue in support of the Globe's mission and objectives.

Job Requirements

  • Proven experience in a leadership / supervisory role in a fast-paced, customer-facing, commercially focused environment.
  • Strong team leadership skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and meet deadlines.
  • Detail-oriented with strong organisational skills.
  • Computer literate with experience of retail management systems and POS operations and an ability to learn new systems.
  • Ability to work effectively within a team and with other departments.
  • Basic understanding of financial reporting and analysis.
  • Retail experience, preferably in a leadership or supervisory role.
  • Flexibility to work in shifts, evening and weekends.

Job Responsibilities

The purpose of this role is to assist the Retail Manager in effectively overseeing our onsite shop(s), ensuring that retail activities are consistent with the cause and ethos of Shakespeare's Globe and that the Retail team provides great customer service. The role holder will assist with building a motivated and high performing team, and will act as a key holder, both opening and closing training. Please note, this role is required to work weekends and evenings to ensure that a key holder is always on duty.

Useful Links

How to Apply

For more information and to apply, please download the job description from shakespearesglobe.com/jobs.

To apply please complete the online application form linked on our main jobs shakespearesglobe.com/jobs by 10.00AM on Monday 24 March 2025.

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