Senior Visitor Engagement and Operations Manager, Tate Gallery


Job Summary

Reference: TG3723 Opportunity type: Permanent, Full-time Working hours: 36 hours per week Salary: £43,308 per annum Location: London

Job Description

Tate aims to be the most artistically adventurous and culturally inclusive global art museum. You will help make this happen by managing large-scale front of house operations in a fast-changing exhibitions and events environment, engaging a wide variety of audiences.

Tate Britain welcomes over 1.6 million visitors per year. In this role you will lead the Visitor Experience team to meet and exceed their expectations. You will be responsible for delivering consistently high standards of visitor experience and site operation, participating in the planning and delivery of on-site events and activities and playing a leading role in the on-going development of our visitor engagement plan.

You will bring a range of experience having managed large customer service teams. You will have outstanding operations management expertise, and a proven understanding of what it takes to manage and motivate a large team of people to deliver an excellent customer experience. You will be highly organised, clear thinking and able to balance multiple demands from a diverse range of stakeholders. An experienced people manager with a track record of creating and fostering a high-performance culture, you will be comfortable working collaboratively with colleagues across Tate's visitor facing teams to deliver a seamless visitor experience.

Successful candidates will have access to a range of benefits, including 25 days annual leave entitlement, rising to 27 days pro rata after 3 years of service; an extra day off for your birthday each year; a cycle to work scheme; opportunities for blended and flexible working; free access to Tate exhibitions and other museums and galleries; Life Assurance; and a 'Defined Contribution' pension scheme with generous employer contributions. Successful candidates who are already members of the Civil Service Pension Scheme or have recently left the scheme may be eligible to remain as members of this scheme instead.

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The closing date for the submission of completed application forms is 06 April 2023 by midnight.

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