Site Supervisor, English Heritage


Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at Kenwood House and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

Our aim is to create a positive experience at all our sites that inspires visitors, promotes community involvement and provides a healthy financial return to conserve England's heritage for the future. Working within the Site Supervisor team, and with the Operations Manager, you will supervise the day to day operation of the site, ensuring results are delivered through your team.

Kenwood is a unique property in the heart of Hampstead Heath in North London, we welcome over 100K visitors a year to the House and art collection. The property hosts events, three shops and two catering outlets which help to financial sustain the property. You will work with colleagues across these teams as well as Curatorial, Volunteering and Gardens to help look after this special place and provide an excellent visitor experience.

You'll be optimising every opportunity to generate income, achieving all site performance targets, including retail, through target setting, training and coaching your team in active selling. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.

We strive to be an inclusive employer and are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. 

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