Description
We are seeking to engage a Technology Administrator to join the RCM Digital department.
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2024 QS World University Rankings, in which we were ranked as the global top institution for Performing Arts by Subject for the 3rd year in succession and the global top institution for Music.
We are seeking a Technology Administrator to join the RCM Digital department, which provides IT and audio-visual services to all members of the RCM as well as closely supporting numerous teaching, learning, performance and research activities. This makes it a lively and friendly environment where interpersonal relationships play a crucial role in making everything happen. The postholder will be:
- Acting as the first point of contact for students, staff and professors, external users and visitors to the digital department, dealing with face to face, telephone and email enquiries
- Working closely with members of the IT team to open, log, escalate and close IT support calls through the Helpdesk system
- Dealing with loans of audio-visual equipment for students and staff
- Dealing with day-to-day office admin work (e.g. asset management, orders etc.) and keeping all IT documents (policies, user guides etc.) up to date.
The successful candidate will have good working knowledge of a wide range of technologies including Microsoft Office software, PC and Mac hardware, mobile devices and apps. You will be highly organised, with strong prioritisation and customer service skills and have an enthusiasm for helping people solve technical problems. Demonstrable understanding and appreciation of music (including classical music), music technology and the needs of musicians is essential.
This post is offered on a permanent, full-time basis and is available from January 2025.
Job reference: 802-24
Closing date: 9am Monday 13 January 2025
Interview date: Wednesday 22 January 2025
Salary: £28,008 - £29,838 per annum
- Evidence of an excellent customer service approach, communication and relationship building skills
- Good working knowledge of a wide range of business and consumer technologies including Microsoft Office software, PC and Mac hardware, mobile devices and apps
- Experience at working both independently and as part of a team
- Highly organised, with strong prioritisation skills
- Demonstrable understanding and appreciation of music (including classical music), music technology and the needs of musicians
- Evidence of a resilient and adaptable attitude
- Willingness to undertake training
- Keenness to learn, understand, and apply new technologies
- Acting as the first point of contact for students, staff, external users and visitors to the Technology Helpdesk, dealing with face to face, telephone and email enquiries.
- Providing first line technology support and escalating when needed, personally dealing with a pre-determined range of basic user requests and quickly passing more complex enquiries to the most appropriate team member.
- Dealing with loans of technology and audio-visual equipment for students and staff, demonstrating correct usage using pre-prepared instruction sheets and providing basic user support where necessary.
- Working closely with members of the Technology team to open, log, categorise, escalate and close Technology support calls through the Helpdesk system, working to processes and guidance provided by the Deputy Technology Manager.
- Hardware asset management, including taking personal responsibility for loan equipment and consumables.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to [email protected]