Join the Layered Reality Team as Operations Manager at Elvis Evolution Elvis Evolution is an innovative, one-of-a-kind immersive experience from Layered Reality , the UK's leading immersive specialists, celebrating the life and legacy of Elvis Presley. Combining cutting-edge digital technology, live performers, breath-taking multimedia, and iconic music, ELVIS EVOLUTION invites guests to relive the King's most memorable moments. Taking place at Immerse LDN at London Excel Waterfront, this high-energy, high-tech tribute promises an unforgettable experience, where guests will walk in Elvis' blue suede shoes. What We're Looking For Job Details Diversity & Inclusion How to Apply A minimum of three years' experience in operations management within theatre, events, leisure, tourism, visitor attractions, or entertainment. Work closely with the Senior Operations Manager to ensure smooth day-to-day operations across all departments, including ticketing, guest services, live performances, photography, and merchandise. To apply, please submit an up-to-date CV along with a Covering Letter outlining why you are excited about this opportunity and what you can bring to the role. We look forward to hearing from you!Job Summary
Job Description
We are seeking a motivated, people-focused leader with a solution-oriented approach who thrives in a fast-paced environment. If you have a passion for guest experiences, leadership, and operations, we'd love to hear from you!
Job Title: Operations Manager
Responsible To: Senior Operations Manager
Job Type: Full Time (permanent)
Start Date: Immediate
Probation Period: 3 Months
Pay: Dependent on Experience
Location: ExCel London, E16 1XL
At Layered Reality, we celebrate diversity and inclusivity, ensuring every team member feels valued and empowered. We believe that our differences make us strong. Just as every immersive experience we create blends unique elements, a diverse team is essential for crafting unforgettable memories. Inclusion is at the heart of our values because to truly connect with our guests, we must first connect with each other. Together, we're building a culture that mirrors the inclusive stories we tell in our shows. Join us in celebrating diversity and inclusion as we create immersive entertainment that resonates with everyone.
To apply, please submit an up-to-date CV along with a Covering Letter outlining why you are excited about this opportunity and what you can bring to the role. We look forward to hearing from you!Job Requirements
Strong understanding of live event operations and team management.
Experience in recruitment, onboarding, and training.
Familiarity with HR processes and team development.
Knowledge of health & safety regulations and best practices.
Excellent organisational skills and attention to detail.
A passion for creating a supportive, engaging, and inclusive work environment.
Strong communication and leadership skills.
Flexibility to work evenings and weekends as requiredJob Responsibilities
Support department heads in delivering exceptional guest experiences.
Equip team members with the training and tools needed to maintain high standards of presentation and service.
Ensure health and safety compliance and oversee incident reporting.
Handle guest queries with empathy and efficiency, making decisions on bookings, refunds, or escalations as needed.
Ensure daily show reports are completed and submitted by all departments.
Undertake any additional duties reasonably required.
Support revenue generation across ticketing, merchandise, photography, food, and beverage.
Monitor income targets and KPIs to help achieve and exceed goals.
Assist with the management of the ticketing system to enhance guest experience and streamline access.
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