Training Manager, Attitude is Everything


Job Summary

We are looking for a new Training Manager to lead on managing and delivering our online and face to face training courses to improve accessibility in the music and live events industry and related sectors. Our disability-led training is informed by 22 years of experience supporting live music.

Job Description

We have trained over 10,000 industry professionals to date, and currently train around 500 people a year across a wide range of sectors.

Our current training courses are:

Disability Equality and Customer Service

Social Model Approaches to Neurodiversity and Mental Health

Understanding Non-Visible Impairments

Creating Accessible Workplace Environments

Your role will be to

Lead the delivery of our training offer, combining delivering courses yourself with identifying, developing and managing freelancers to deliver our training.

Review our offer, improving our training and creating new courses as required.

Work with our Communications Manager on our strategy to manage and promote our training.

The role will oversee the design, delivery and evaluation of our Disability Equality Training courses.

These currently include:

Disability Equality and Customer Service

Understanding Non-Visible Impairments

Social Model Approaches to Neurodiversity and Mental Health

Creating Accessible Workplace Environments

You will respond to queries, use online systems to book training courses and manage the delivery through a combination of delivering the courses yourself and assigning our freelance trainers.

We anticipate you will be delivering training 2 -3 days a week. This will be a combination of virtual and in-person delivery.

Please note: A core aspect of our organisational ethos is that our training is designed and delivered by disabled people. This is to ensure that our training programme incorporates lived experience as well as opens up discussions, shares information and support participants' advocacy. For this reason, applicants must be considered disabled under the 2010 Equality Act.

This could mean you:

Identify as Deaf

Identify as disabled

Identify as neurodivergent

Having a long-term physical or mental health condition that has lasted or will last for 12 months or longer.

Job Requirements

Experience of successfully managing projects which involve negotiating with multiple people about competing priorities.

Experience of collaborating with colleagues to identify training gaps and develop solutions.

Personal lived experience of being Deaf, disabled, neurodivergent or having a long term physical or mental health condition.

Job Responsibilities

Use our Salesforce CRM to manage training requests from initial response to contracting, delivery, invoicing and evaluation.

Regularly review and assess the courses. Update statistics and examples to reflect current best practice.

Design, implement and review processes for collecting and evaluating feedback from training participants and clients.

Collaborate across the organisation on strategic campaigns, cross-organisational projects, organisational timelines and the implementation of our annual activity plan.

Useful Links

How to Apply

Once you have completed the Application Questions, attach it to an email with your CV and send it to with “Training Manager Application” as your subject line.

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