Support the Visitor Services Coordinator in the delivery of a world-class visitor experience at Chetham's Library and College House, ensuring that all visitors receive an excellent standard of customer service Provide a first point of contact, with a welcoming and informative service for all visitors to Chetham's Library and College House Ensure the safeguarding of all visitors and readers for the duration of their stay on site in accordance with Chetham's safeguarding policies Deputise for the Visitor Services Coordinator as required Support the Visitor Services Coordinator in building the reputation of Chetham's Library and College House as a world-class heritage and cultural attraction Support the Visitor Services Coordinator and deputise in their absence in the provision of the visitor experience at Chetham's Library and College House Develop an excellent working knowledge of Chetham's Library, its history, activities and events programme Duty management, key holding and shared responsibility for the security of the Library Duty management as necessary for Library and College House events and activities, including some on evenings and weekends Ensure the safeguarding of all visitors and readers for the duration of their stay on site Assist the Visitor Services Coordinator with administrative tasks, rotas, expenses and petty cash as required Understand emergency procedures and take responsibility for the safe evacuation of the public in the event of an emergency General Responsibilities Adhere to statutory Health and Safety and Data Protection regulations Operate in accordance with Chetham's policies and procedures including, in particular, Chetham's Child Protection and Safeguarding Children Policy Statements Undertake any training necessary to meet the requirements of the post Maintain a flexible approach to working hours and a willingness to work evenings and weekends Please see our library website for application form. Please send completed application form to [email protected]Job Summary
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