They will be responsible for coordinating a programme that sits across both sites, helping to involve and maintain positive relationships with our core and new audiences and facilitate engagement with our programme and collection. This role will be responsible for coordinating a volunteering programme across two nearby sites - V&A East Storehouse and V&A East Museum. This role will work closely with colleagues to organise and support a small volunteer team each day and collaborate with the Volunteering Manager to plan and facilitate recruitment events and activities for volunteers. Day-to-day tasks: Organise volunteering shifts Answer volunteers' enquiries in person, by phone and email Collaborate with the Operations team and Volunteer contacts to supervise volunteers across two buildings Support with recruitment and onboarding of volunteers Maintain accurate volunteer records on the volunteer database Work closely with the Volunteering Manager to communicate with our audiences and build relationships Help with the monitoring and evaluation of the volunteering programme. There will be opportunities to learn about thisJob Summary
Job Description
They will work with colleagues across the organisation to help deliver a programme that super-serves volunteers, and holds community, storytelling and the sharing of mutually enriching experience at its core. V&A East is all about breaking the mould, and the Volunteering Team will approach this workstream with a flexible, proactive and responsive mindset.
V&A East places access and making people feel welcome at the top of its priorities. The Volunteering Coordinator will work closely with the V&A East Volunteering Manager and the Front of House team to supervise volunteers and collaboratively provide exceptional visitor experiences. They will understand the importance of inclusive practice and will ideally have experience of volunteering or working with local communities, particularly those who have not had much previous experience of museums or cultural institutions.
The Volunteering Coordinator will report to the Volunteering Manager, V&A East. They will be interested in community work and volunteering, and skilled at communicating with diverse audiences and coordinating complex workstreams.Job Requirements
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