Description
Join The Beatles Story team as a Welcome Host and become the first point of contact for our visitors, delivering an unforgettable experience filled with warmth, energy, and expert knowledge.
As a key member of our customer service team, you'll greet and assist a diverse range of guests, from families to overseas visitors, ensuring they feel valued and supported throughout their journey. You'll provide exceptional service, offer insights into the rich history of The Beatles, and create magical moments that enhance our visitors' experience. With responsibilities ranging from managing ticket sales to maintaining the smooth flow of guests, you'll help maintain a welcoming, secure, and engaging atmosphere. If you're passionate about delivering five-star service and immersing guests in the world of The Beatles, we'd love to hear from you.
Roles available are 2 x 8 hour Weekend Contracts (4 x hours on a Saturday, 4 x hours on a Sunday with regularly overtime opportunities available.)
Rate of pay is £12.60 per hour.
Guest Experience:
- Provide an exceptional level of customer service, always prioritising guests' needs while maintaining a friendly and professional demeanour.
- Welcome and assist visitors in a lively and engaging manner, whether at the entrance, welcome area, or throughout the exhibition space.
- Greet and support group bookings, including overseas visitors, school groups, families, and guests with accessibility needs, ensuring they feel valued and accommodated.
- Anticipate and address guest queries with empathy and professionalism, ensuring every concern is handled promptly.
- Be well-versed in The Beatles' history, collections, and exhibits, and share this knowledge enthusiastically with visitors to enrich their experience.
- Proactively upsell products and services, such as tickets, guidebooks, and special exhibits, to enhance guest experiences and increase revenue.
- Manage guest flow effectively to ensure smooth transitions and minimise wait times, particularly during peak periods.
Operations within the Admissions Department
- Work across all key areas of Admissions, including the outside welcome space (in all weather conditions), the main entrance, kiosks, audio guide stations, and within the exhibition space as needed.
- Ensure all admissions to the exhibition are redeemed correctly via the kiosk and back-office systems. Highlighting any areas of concern immediately to a Duty Manager to be investigated, while not affecting the guest's positive experience on arrival.
- To ensure your allocated position is permanently staffed and that cover is arranged if you need to move to assist a guest.
- Be proactive in setting up equipment and reporting any faults or damages. This includes the audio guide counters, which should always be set up to full capacity in preparation for our guests.
- Adhere to all Health and Safety and Fire Safety procedures, including the role of fire marshal when necessary.
- Be vigilant about security, ensuring the protection of the exhibition.
All applications to be made via our website via the link. A full job description and personal specification can also be found here.