New
Description
We are looking for a highly capable and experienced professional to lead our front-of-house team
This role is about being the essential host, operational leader, and safety maestro-a compelling blend of service and discipline. As the key leader on shift, you are the final decision-maker and official point-of-contact (including In Case of Emergency), holding complete responsibility for the venue from the start to the end of your shift.
Leadership Experience: Proven track record in managing a large team within a dynamic environment, such as a high-volume hospitality setting or a fast-paced arts venue. Communication: Exceptional verbal, written, and interpersonal skills to engage effectively with all stakeholders, both internal and external ("on or off the stage"). Organisational Skills: A master of organisation, time management, and prioritisation, who remains calm and adaptable under pressure ("when the curtain is up"). Safety and Compliance: Mandatory: Strong, comprehensive knowledge of dietary requirements and allergens (this is non-negotiable). Working knowledge of executing Fire Risk Assessments and Fire Checks. Problem-Solving: A demonstrated ability to take initiative, own responsibilities, and solve problems proactively, much like a seasoned production veteran. Technical Proficiency: Comfortable and capable with a high degree of technological literacy.
The Keeper of the House Rules (Safety Maestro)This is the non-negotiable core. You maintain safety and compliance with unwavering discipline. The Director of Guest Delight. You are the Director of First Impressions and the leader ensuring an exceptional experience for every patron. The Production's Communication Link. You serve as the central nervous system for the entire company during a show