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Audience Data & Ticketing Manager - Full Time based in Manchester, HOME

  •  North West
  •  ÂŁ30k-40k
  •  Full time
  •  Closes June 9, 2025
  •  recruitment team
  •  recruitment@homemcr.org
  • #Combined arts

Description

Job Summary

We are hiring for an Audience Data & Ticketing Manager within the Marketing & Communications team at HOME & will work with the Heads of Marketing as well as the Customer Services and Finance teams. This person will be the organisation’s lead expert on Spektrix.

Job Description

Summary of duties for full details click the link to take you to the Recruitment Pack.

Ticketing Operations

  • Own and maintain HOME's use of Spektrix, ensuring accurate event builds, timely on-sales and up-to-date system records.
  • Manage internal processes for setting up memberships, discounts, offers, packages and promotional pricing.
  • Set up and maintain key financial elements in Spektrix, including fees, donations, memberships, gift vouchers, and packages.
  • Implement pricing strategies, including demand-led pricing, in collaboration with the Head of Marketing and Director of Audiences.
  • Coordinate ticketing arrangements for visiting companies, producers, distributors and third-party events.
  • Manage relationships with third-party ticketing agents to coordinate allocations, seating plans, holds and mark backs as needed.
  • Work with the Customer Services team to ensure accurate event briefings and excellent service delivery.
  • Act as a key contact for the Customer Services team regarding event updates, offers, and ticketing changes, ensuring timely communication and support.

Audience Data & Reporting

  • Produce regular and ad hoc reports on ticket sales, revenue, audience segments and campaign performance.
  • Work with the Heads of Marketing to support audience insight reporting for funders, stakeholders and internal teams.
  • Support audience segmentation strategies and help identify trends to inform future marketing and engagement activity.
  • Ensure high standards of data accuracy, clean data and security within Spektrix and related systems.
  • Collaborate on the development of reporting tools that are insightful, efficient and accessible to key teams.

Job Requirements

To lead the effective use and development of HOME's ticketing and audience data systems, ensuring a responsive, efficient service for audiences, partners and internal teams. This role oversees event builds demand-led pricing, financial reporting and audience segmentation in Spektrix, and acts as a key collaborator with Marketing, Customer Services, Programming and Finance colleagues. It plays a vital role in driving income, delivering insights and improving audience experience through robust, well-governed systems.

Team Marketing & Communication

Reports to Head of Marketing

Responsible for One core staff member.

Job Responsibilities

Responsible for ensuring the system supports excellent audience experience, accurate reporting and strategic decision-making. As a multi-artform venue with a wide range of visiting companies and co-productions, HOME requires a robust, responsive ticketing function that enables flexibility, drives income and upholds HOME's values of accessibility, insight and care.

The Audience Data & Ticketing Manager is responsible for the day-to-day operation, development and reporting functions of HOME's ticketing system. This includes event setup, pricing strategy, audience segmentation and data management.

Useful Links

How to Apply

https://homemcr.org/pQv4biV/audience-data---ticketing-manager
Closing date is 10am on Monday 9 June 2025 for full details & how to apply follow the link to the Recruitment Pack .

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