New
Description
We are looking for a Bar & Cafe Supervisor to be a key part of the team at the recently opened Soho Theatre Walthamstow. They will be integral in supporting a successful bar and cafe operation in this beautiful Grade II* listed building.
The role will support the Bar Management team in overseeing the operation of our bars and cafe. This includes fulfilling operational needs to support the successful running of shifts, promoting financial targets and complying with licensing conditions. You will be responsible for ensuring smooth service, managing stock, leading a team of bar staff and maintaining high standards of customer service.
Supervising / Management
- Support in running our three bars and foyer caf , ensuring an efficient and high-quality service
- Be available to help the team with any issues that need to be escalated
- Communicate with SIA security, getting support if back up is required, or with the management team on site
- Maintain a visible profile during service, being proactive,
Customer Service
- Ensure the customer experience is always positive and an exceptional standard
- Provide friendly, attentive and prompt service
- Take and process orders, serve, take payment and clear tables
- Serve customers following a clear order of priority - acknowledge customers to be prioritised and attend to them quickly
- Respond to any drinks/menu queries with knowledgeable answers
- React promptly and deal with any issues, complaints, breakages, spillages in the correct manner and record these in compliance with health and safety procedures
Operations
- Ensure all cleaning duties, opening and closing procedures, and regular venue checks, have been completed and recorded via our monitoring system Trail
- Use the tills, PointOne software and card payment devices
- Use Spektrix software to facilitate the sale of tickets during caf operating hours
- Check stock levels, and ensure all lines are well stocked during shifts
Health & Safety
- Ensure all areas are clean, well-stocked and compliant with Health & Safety regulations
- Ensure food hygiene is maintained to meet regulations and service standards
- Ensure all food prep taking place adheres to food Health & Safety regulations and standards
Our foyer caf is open between 9am and 6pm Monday to Saturday, with up to three bars operating for our shows and events, and outside of shows until 2am on a Friday and Saturday. The working pattern will vary depending on the operational needs of the building and programme, with 35 hours being allocated across 5 days between Monday and Sunday. Regular weekend availability is a crucial aspect of the role.
We're looking for someone who is a great communicator, who is confident in multi-tasking and prioritising, wants to manage a team and enjoys working in a busy environment.
We prefer applications to be sent by email. Please send your completed forms to [email protected]
with STWBCS25 in the subject line.