The Box Office is often the first and last contact people have with The Queen's Hall. We want every customer to find booking simple, every promoter to find us easy to work with, and every show to go on sale accurately and on time. Closing date: 23:59pm on Monday 9th November You are an experienced box office or ticketing professional who enjoys leading a team and making things work better. You are calm under pressure, careful with detail and money, and you care about giving every customer and promoter a good experience. 1. Box office operations: daily service across all channels, lead Spektrix user, agent allocations and reconciliations. Get more information on the role and to apply using the link.Job Summary
Job Description
We want to keep improving how our Box Office works - making our processes consistent and efficient, making it easier for customers to book and manage their tickets, and making us straightforward to deal with for promoters and colleagues alike. This role helps lead that work, and builds a confident, well-trained team to deliver it.
You will work closely with the Marketing Manager, who leads on audience insight, pricing strategy and customer communications. Together you will improve our relationships with promoters, colleagues and customers.Job Requirements
Job Responsibilities
2. Customer experience: service standards, complaints, policies, and improving online booking.
3. Access: running the access scheme and briefing Front of House.
4. Show builds and promoters: building events in Spektrix and acting as ticketing contact for promoters, hirers and the SCO.
5. Finance: reconciling takings, promoter settlements and card security.
6. Customer data: database accuracy, consent and data protection.
7. Team leadership: recruitment, training, rotas and performance.
8. Process improvement: standardising procedures and cutting manual work.
9. Cross-team working: with marketing, technical, Front of House, operations and finance.How to Apply