Reporting to: Deputy Box Office Manager The Box Office Supervisor is responsible for leading the day-to-day operation of the Bridge Theatre Box Office during performances and events. Working closely with the Deputy Box Office Manager and Box Office Manager, the role combines shift supervision with operational ticketing, customer service, and administrative responsibilities. The Supervisor oversees the Box Office team on shift, ensuring high standards of customer service, efficient ticket sales and booking management, and compliance with company policies and procedures. Acting as the first point of escalation for customer and ticketing issues, they support Box Office Hosts, resolve operational challenges, and escalate matters to senior management where required. The role also supports the effective management of ticket inventory, reservations, cash handling, reporting, and ticketing administration. Working collaboratively with venue departments, ticketing agencies, and production teams, the Supervisor helps deliver a seamless audience experience while maintaining a safe, organised, and efficient Box Office operation. Essential - Previous supervisory experience in a customer-facing environment. Desirable - Experience working in a theatre, arts, entertainment, or ticketing environment. - Supervise the day-to-day operation of the Box Office during shifts and performances. Please submit your CV and cover letter via the email address provided. We appreciate the time and effort taken to apply and will endeavour to respond to all applicants; however, due to the volume of applications received, this cannot be guaranteed.Job Summary
Job Description
Hours: Average 36-hour working week across six days, Monday to Saturday, with flexibility to work Sundays on an ad hoc basis as required.
Salary: £17.63 per hourJob Requirements
- Strong customer service and communication skills.
- Experience handling complex customer enquiries and issue resolution.
- Excellent organisational skills and attention to detail.
- Ability to work effectively under pressure and manage competing priorities.
- Experience with cash handling, reporting, and administrative processes.
- Strong IT skills and confidence using ticketing and Microsoft Office systems.
- Ability to lead and motivate a team in a fast-paced environment.
- Experience using Tixly or a similar ticketing system.
- Knowledge of GDPR and data protection requirements.
- An interest in theatre and live events.Job Responsibilities
- Lead, support, and provide guidance to Box Office Hosts.
- Deliver and promote excellent customer service across all channels.
- Act as the first point of escalation for customer, ticketing, and operational issues.
- Process ticket sales, exchanges, refunds, reservations, and group bookings.
- Monitor ticket inventory, reservation deadlines, and ticketing offers.
- Complete cash reconciliation, reporting, auditing, and administrative tasks.
- Liaise with ticketing agencies, production teams, and internal departments.
- Maintain accurate records and ensure compliance with company procedures.
- Support accessibility bookings and customer requirements.
- Report technical issues and support the smooth operation of ticketing systems.
- Adhere to health and safety policies, including emergency procedures.How to Apply
The deadline to submit applications is on 06/12/2026 at 23:59.
Please note that we reserve the right to close this vacancy early should we receive a high volume of suitable applications.