We are looking for a Casual Duty Manager to work 32 hours a week at a salary of £13.91 (including holiday pay) The role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise casual Visitor Services Assistants, liaise with internal departments such as technical and be a point of contact for visiting companies, hirers, producers and artists. Our Visitor Services team is responsible for the day to day running of our visitor facing operations and ensuring a good standard of customer care and Health & Safety. This role is a great opportunity for someone who loves working with a broad range of people and communities and is enthusiastic about delivering excellent customer service. An experienced leader of customer services teams, you will be confident in leading diverse teams, preferably working within mid-scale venues. Proven experience in managing people. A diplomat who can diffuse difficult situations with a calm positive approach using a range of communication styles. Good understanding of health & safety principles and requirements. Holds a valid SIA certificate (or a willingness to obtain one during probation at artsdepot's expense). Holds a valid first aid certificate (or a willingness to obtain one at artsdepot's expense). Ability to provide high quality customer service. Good communication and interpersonal skills. Proactive with excellent organisational skills. Proven ability to analyse situations and solve problems. Ability to work calmly under pressure and prioritise issues. Excellent time management skills including punctuality. Good office administrative and IT skills, including experience of using Microsoft Office 365. Ensure our busy site is safe and secure. Present artsdepot as a friendly and welcoming destination in which to work, perform and visit, and provide an inclusive, accessible, efficient, and knowledgeable experience for all visitors and staff. Ensure our site and working areas are well maintained and presented. Oversee the daily general management of the building and take responsibility for opening and closing of the venue. Be responsible for the presentation of the premises ensuring that high standards are always maintained. Raise maintenance issues through appropriate channels and liaise with suppliers directly when required, to ensure the venue continues to run smoothly. Take a proactive approach to resolving issues. Follow up so that ongoing issues are fixed permanently. Be a visible presence in the venue, present on the floor at most times and be available for staff and visitors. Please visit our website https://www.artsdepot.co.uk/job/casual-duty-manager/ and please send your CV and a covering letter detailing how you meet the criteria for the role and why you want the position, and an Equal Opportunities Form (downloadable from this our website) to [email protected].Job Summary
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