The visitor is central to our offer at The Bowes Museum, to succeed in this role you will be enthusiastic, motivated, able to work on your own initiative and collaborate with others. You will be comfortable working with others in a customer facing role, delivering the highest standards of customer care, food hygiene and allergen awareness. You will be an effective communicator and demonstrate flexibility in this varied role. Some weekend and Bank holiday working will be required as well as some evening work for events, and exhibition previews. We are an equal opportunities employer. Diversity within our workforce, programmes and approaches is crucial to our mission of being equitable, sustainable and relevant. We particularly welcome applications from candidates who have been traditionally under-represented within the sector including but not exclusively those who identify as people of colour and/or people with disabilities. We are seeking an enthusiastic self-motivated person who is passionate about creating great experiences for our visitors, whilst displaying an assured confidence when interacting and delivering our catering offer. You will be a visible advocate for the museum, proactively meeting, greeting and confidently sharing our stories with visitors - a champion of great customer service, you will help ensure every visitor leaves the museum having had an amazing day out. As a member of one of the core visitor-facing teams, you will be noticeably demonstrating the museum's values and behaviours in your daily work. Duties will be split between Caf Bowes, event spaces, outdoor pop-ups, the catering office and wider museum spaces and grounds. The Catering Assistant is part of the museum's Catering Team that aims to create a thriving culture of exceptional customer service, delivering a great welcome for our visitors and working closely with wider museum colleagues to help deliver exceptional experiences for visitors every day. You will be part of the team taking direction from the catering supervisors to deliver high standards, dealing with visitor enquiries in the catering spaces that include the museum's Caf , Event Spaces and Outdoor Pop-ups. You will be present in the catering spaces and actively engage with visitors, sharing your knowledge and stories and help bring the place alive as part of a vibrant forward thinking museum. Working as part of a team and with the team of Catering Supervisors your work will help put the visitor at the heart of everything we do whilst striving to hit key performance targets. Some weekend and Bank holiday work will be required and some evening work for museum events and private hires. To apply, please send an up to date CV and Covering Letter to [email protected]Job Summary
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