Description
We are currently recruiting for an experienced and passionate Catering Contract Manager, to join our Commercial Events team on a permanent full time basis. Salary: up to £44,000 per annum
The successful candidate will oversee and develop the relationship with our in-house catering contractor. This is a fantastic opportunity to shape and influence the catering experience for millions of visitors while ensuring the successful delivery of our contract, key performance indicators (KPIs), and service level agreements (SLAs).
Following a substantial refurbishment of our catering spaces, this role will be instrumental in ensuring these new spaces reach their full potential. You'll work across the organisation with key internal and external stakeholders to enhance our food and beverage offering, ensuring it aligns with Southbank Centre's vision and values.
The role sits within the Commercial Events team and reports to the Head of Commercial Events & Retail.
- A good understanding of how commercial activities contribute to financial targets, ideally, but not necessarily, in the hospitality or leisure sectors;
- The ability to communicate effectively and able to build strong relationships and influence outcomes, with both internal and external stakeholders;
- Able to confidently work in an operational environment together with an understanding of Health & Safety regulations, licensing laws, and Facilities operations (power, waste etc);
- Demonstrable administration, numerical, analytical and IT software skills,
- Able to execute projects and tasks with high level of efficiency and in a timely manner;
- Can organise and prioritise a busy work schedule with deadlines and shifting demands;
- Is proactive, self-motivated and able to work on their own initiative as well as effectively within a team;
- Is able to demonstrate an understanding of and commitment to the role that diversity and inclusion play in the activities
- Manage and develop the relationship with our in-house caterer, driving performance and collaboration.
- Ensure a best-in-class catering experience, relevant to Southbank Centre's diverse audience.
- Monitor and analyse performance, introduce new initiatives, and track industry trends.
- Act as the main point of contact between the caterer and internal teams (Property, Marketing, Finance, Health & Safety).
- Ensure high service standards are maintained in line with the SLA.
- Work closely with marketing teams to maximise footfall and revenue.
- Support sustainability initiatives, ensuring the catering offer aligns with Southbank Centre's 2030 action plan.
- Lead on key projects, including refurbishments, seasonal activations, and operational improvements.
- Oversee financial management related to the catering contract, ensuring accuracy in reporting and invoicing.
- Represent the commercial interests of Southbank Centre at stakeholder meetings.
Please ensure to submit an application on our career page, as the ones received via email won't be considered.