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Client support manager, Cog Design

  •  London
  •  ÂŁ30k-40k
  •  Full time
  •  Closes February 16, 2026
  •  Michael Smith
  •  michael@cogdesign.com
  • #Other

Description

Job Summary

Be the pivot point of liaison between our team and our long-term website clients. Build and maintain ongoing professional working relationships with the UK’s most significant and interesting cultural organisations.

Job Description

This integral role is to work with our clients and assist our team, supporting ongoing relationships and delivering digital projects for some of the UK's most significant (and fun) cultural sector clients.

You'll need to be both systematic and pragmatic, a tenacious completer who can work across multiple long-term assignments, and calmly pick up short-term tasks as they drop in.

You'll need to be able to navigate between multiple communication channels to quickly triage and respond to client requests and situations in a timely manner.

You'll be responding to requests, actively suggesting improvements, trouble-shooting problems, setting up analytics, managing and interpreting data, negotiating budgets, checking-in with developers and designers, updating clients and much more.

It's a hugely rewarding role, helping arts organisations to inspire their audiences. You'll be tackling different tasks and learning new skills, every day.

You'll be a key part of a generous, supportive and ambitious team led by our Head of Client Services.

We work in the exciting overlap between the arts and technology so you'll get even more out of the role if you have interest (and possibly experience) in both.

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Location: hybrid

Minimum of Mon - Wed in our studio in Greenwich, plus other days when our team need studio-based support

Flexible hours

7.5hrs per day, plus an hour's lunch.
Core hours are 10:00 - 16:00, weekdays.

Leave

25 days annual paid leave (plus bank holidays) increases after two years. Buy or sell up to five days each calendar year.

Job Requirements

We're looking for someone who can show us they'd be a great addition to our team. That probably means they can demonstrate the following:

  • Highly organised tenacious completer, with a methodical approach and a meticulous eye for detail
  • A multitasker who is happy working concurrently on multiple projects with multiple clients across multiple platforms
  • Basic understanding of Google Analytics and Tag Manager (we will provide training to get you fully up to speed)
  • Some working knowledge of content management systems such as WordPress
  • A team player with a desire to constantly improve, and to help others do the same
  • Enthusiasm for the sector we work in and empathy for the needs of our arts-based clients, perhaps through experience, working in an arts organisation

Would be great if…

These aren't essential to you getting the role, but would be an added bonus:

  • Knowledge around SEO and content
  • Experience working in the arts and/or working in a design agency
  • Knowledge of email platform

Job Responsibilities

Liaising with clients

  • Being the regular contact and liaison point for many of our regular 'retainer' clients
  • Building a professional working relationship with those clients
  • Describing complex ideas with the confidence of jargon-free language
  • Responding to enquiries, understanding needs and providing reasoned responses - options, action plans, budgets and timelines (arrived at through experience and discussions with our team)
  • Suggesting, assisting in scoping and mapping out requirements of new projects
  • Being a hands-on do-er in areas such as snagging, testing and content entry
  • Methodically problem solving issues and debugging website issues
  • Using and interpreting Google Analytics data
  • Setting up basic event tracking on Google Tag Manager
  • Proactively looking for ways we can improve the ongoing working relationships we have with our clients

Liaising with the team

  • Liaising with the rest of the team to take action and ensure it is followed through at the standards we demand; p

Useful Links

How to Apply

Write (don’t send a CV).

We want to know about you not where you lived or went to school.
Write to us about why you’d be the ideal fit for our team – a page of A4 should be enough.

Include examples of why you will be the perfect fit and why you’d be interested in working here.

Apply by: 11am, Monday 16th February
Note: we will be assessing applications as they come in.

Email [email protected]

We’ve got work to get on with straight away. But we’ll wait for the right person.

Initial interviews will be online. We will ask for your CV then, and may conduct second round interviews in person at our studio.

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