Customer Relations Advisor, Nimax Theatres

Key duties and responsibilities

Customer Relations / Call Centre Duties

• To assist customers with purchasing tickets and managing their orders on the phone, via email and online.
• Assist with Access and general enquiries about facilities, activities and events.
• Be familiar with all information pertaining to current and future performances.
• Process redeemed SOLT Theatre Tokens.
• Capture patron details in compliance with data protection policies and systems.
• Batch print and despatch tickets
• Cross-sell theatre tickets within the Nimax Theatres group in line with the Company's procedure.
• Attend in house and externally organised training sessions as required by the Company
• Exercise total confidentiality, discretion and integrity regarding information acquired as a result of the position held in the ticketing department.

Health and Safety

• Participate in and comply with arrangements laid out in the Company's Health and Safety Policy and other related method statements, risk assessments and policies.
• Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.

This job description is not an exhaustive document but reflects the current position and details may be changed from time to time. The post-holder will be required to carry out any other duties as may be reasonably requested consistent with their job title and status. The duties contained within this Job Description must be performed at all times within the Company's stated guidelines and operational policies.