Description
To work as part of a team to deliver a first-class service and high standards of customer care.
Customer Relations / Call Centre Duties
- To assist customers with purchasing tickets and managing their orders on the phone, via email and online.
- Assist with Access and other enquiries about facilities, activities and events.
- Be familiar with all information pertaining to current and future performances.
- Capture patron details in compliance with data protection policies and systems.
- Batch print and despatch tickets
- Cross-sell theatre tickets within the Nimax Theatres group in line with the Company's procedure.
- Attend in house and externally organised training sessions as required by the Company
- Exercise total confidentiality, discretion and integrity regarding information acquired as a result of the position held in the ticketing department.
- To cover Box Offices in venues across the group as and when required.
Health and Safety
- Participate in and comply with arrangements laid out in the Company's Health and Safety Policy and other related method statements, risk assessments and policies.
- Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.
This job description is not an exhaustive document but reflects the current position and details may be changed from time to time. The post-holder will be required to carry out any other duties as may be reasonably requested consistent with their job title and status. The duties contained within this Job Description must be performed at all times within the Company's stated guidelines and operational policies.
Essential
- Exceptional communication and customer service skills
- Excellent time management and experience working to deadline
- Ability to be flexible in work location across London's West End.
- Experience in a similar role
Desirable
- Experience in a theatre environment - West End or Regional
- Knowledge/use of NLiven or similar Ticketing Software
Customer Relations / Call Centre Duties
- To assist customers with purchasing tickets and managing their orders on the phone, via email and online.
- Assist with Access and other enquiries about facilities, activities and events.
- Capture patron details in compliance with data protection policies and systems.
- Batch print and despatch tickets
- Cross-sell theatre tickets within the Nimax Theatres group in line with the Company's procedure.
- Attend in house and externally organised training sessions as required by the Company
- To cover Box Offices in venues across the group as and when required.
Health and Safety
- Participate in and comply with arrangements laid out in the Company's Health and Safety Policy and other related method statements, risk assessments and policies.
- Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.
Please apply with a CV and covering letter outlining your experience and suitability for the role via the Apply Now link.