Customer Services Assistant, The National Lottery Heritage Fund

The National Lottery Heritage Fund

As the largest funder for the UK's heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future.

We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past.

Our mission is to use our expertise to support and champion the UK's heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from the National Lottery makes a decisive difference for people, places and communities.

We are currently recruiting for a full time Customer Services Assistant on a permanent contract based in our Manchester or Leeds office (Hybrid Working).

This is a hands on customer service role and everything you do will be focused on the customer experience. Day to day, you will be responding to telephone and email enquiries and providing support to a diverse range of applicants and grantees with differing needs.

Our ideal candidate will demonstrate exceptional customer service skills, good IT skills and has a track record of using initiative, managing multiple tasks and working in collaboration. They may have experience of working in a similar role or looking to build on existing customer service work experience and taking their personal skills to the next level.

If you would like an informal discussion or have questions about the role, please contact Kay Watson through mailto:[email protected] - [email protected]

If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you.

• Applications close on 22 April 2025.
• Interviews are expected to take place on 7 May 2025.