Description
To provide an exceptional level of customer service to all people buying tickets, To contribute to the effective running of the day-to-day operations. Being able to work well in a small team environment and supporting the Ticketing & Box Office Manager.
Responsible to: Ticketing and Box Office Manager
Responsible for: Senior Clerk/s and Casual Clerk/s
This role is based at the St Martin's Theatre.
This is a 40-hour per week role; the venue operates seven days a week
Desirable skills & qualities:
- The ideal candidate will have a solid background in customer service and sales, preferably in a supervisory or managerial capacity.
- Experience with ticketing systems is essential, with knowledge of Spektrix considered a strong advantage.
- They should also be comfortable working with external marketing companies, including managing deals/promotions, experience with ticketing setup is also an advantage.
- A passion for theatre is important, along with a strategic mindset when it comes to implementing dynamic pricing and identifying upselling opportunities to maximize revenue.
System:
- Actively manage pricing within the Spektrix system to maximise sales, regularly monitoring performance on a show-by-show basis.
- Stay up to date with all aspects of the ticketing system and be prepared to step in for the Ticketing and Box Office Manager when needed, including overseeing event setups.
- Maintain awareness of all ticketing-related IT systems and hardware to ensure smooth day-to-day operations
Sales and Box office:
- Engaging with customers and processing sales in person, over the phone, and via email.
- Supporting the Ticketing and Box Office Manager with day-to-day decision-making and problem-solving in the Box Office and during incoming shows.
- Staying informed about any updates, changes, or new offers.
- Providing feedback and suggestions to the Ticketing and Box Office Manager on what is working well and where improvements could be made.
To apply, please send your CV and a cover letter outlining why you're the ideal candidate to [email protected]