Department: Marketing & Communications, Ticketing & Sales Reporting to: Ticketing and Sales Manager, Head of Marketing and Communications Role Summary: As Deputy Ticketing & Sales Manager (Maternity Cover), you'll play a vital part in the smooth, day to day operation of our busy Box Office, working closely with the Ticketing & Sales Manager to deliver smart, innovative strategies that boost income, grow audiences, and elevate our sales initiatives, including Memberships and secondary spend opportunities. You'll lead and inspire a team of five Ticketing & Sales Assistants, championing exceptional customer service at every touchpoint while driving revenue, loyalty, and long term engagement. With a sharp eye for accuracy and compliance, you'll also ensure our database remains clean, efficient, and fully GDPR aligned. This is a fantastic opportunity for someone who loves delivering great experiences, thrives in a fast-paced environment, and wants to support the future of how audiences connect with our organisation. Essential Experience A proven track record of managing, training, and motivating staff in a sales environment Experience of working in a customer facing environment, with a customer centric approach, whilst delivering exceptional results Pro-active and self-motivated with the ability to prioritise and work across multiple tasks A professional and courteous attitude, with the ability to communicate effectively with a wide range of people and stakeholders Meticulous attention to accuracy and detail Experience of reconciliation and banking procedures Experience of sales and financial reporting Experience of working to and exceeding sales targets Skills and Knowledge Strong planning and organisational skills Exceptional communication skills (both written and verbal) Confident in managing a fast-paced and demanding priorities Computer literacy (specifically MS office and website CMS systems) Role description Main duties: Responsible for the day to day management of the Box Office. Oversee the relationship with Ticketing Partner, Spektrix and the continual development of the CRM System. Ensure that all Box Office employees are well informed about products and expected sales schedules and targets. Support the Ticketing & Sales Manager on delivering pricing strategies and initiatives. Managing current and cultivating new relationships with third party ticket agents. Working with the Ticketing & Sales Manager on the set-up of shows and events. Supporting the Ticketing & Sales Manager and Head of Marketing and Communications on the development of and implementation of digital ticketing. Deputising for the Ticketing & Sales Manager when required. Responsible for ensuring BOH provides a seamless Box Office service, including carrying out training and ensuring all team members are proactively selling all shows, memberships, donations, packages and ancillary items We’d love to hear from you! To apply, please send your CV, along with a covering letter detailing: • Why you’re interested in this role Email your application to Emily Jeeves, Head of Marketing and Communications, on [email protected]. If you would like to find out more about the role before applying, please contact Rebekah Powell, Ticketing and Sales Manager, on [email protected] for an informal conversation. We warmly welcome applications from people of all backgrounds and lived experiences. You may not meet every criterion listed, and that’s okay. If you have some relevant experience and a motivation to learn and grow, we encourage you to apply. Thank you for your interest. We look forward to receiving your application! High Peak Theatre Trust Limited (Reg’d Office) No. 5 The Square, Buxton, Derbyshire, SK17 6AZJob Description
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• The key skills and experience you would bring to the position
Application deadline: Sun 8 Feb, 11.59pm.
Company No. 1356378 | Charity Reg No. 507354