Description
Role: Duty Manager, Full-time, Permanent
Salary: £26,812 per annum
Reports to: Head of Operations & Visitor Experience
Hours: 37.5 hours based on five shifts a week worked between Monday and Sunday
Annual Leave: 24 days per annum plus statutory bank holidays
Reporting to the Head of Operations & Visitor Experience, the Duty Manager at Conway Hall will assist in the smooth delivery of a wide range of events and performances at our busy venue. Successful candidates will provide excellent customer service in line with the ethos and values of Conway Hall and maintain a safe, well-presented and welcoming environment at all times.
Essential
- Experience of customer care
- Outstanding interpersonal and communications skills
- An ability to work with a wide range of people and to manage professional relationships effectively
- An ability to work on own initiative and to problem solve and prioritise workload
- An ability to remain calm under pressure and to take the lead during emergencies
- Good time management and an ability to manage competing demands
- Ability to actively manage setting up and clearing events spaces which includes moving tables and chairs regularly
- Good IT skills
- Willingness to work unsocial hours depending on the events happening in the building which will include early starts, late finishes and working weekends
Desirable
- Knowledge of statutory regulations and policies regarding public buildings
- Knowledge of venue health and safety requirements
- Experience of working within a contemporary cultural building environment
- Be a personal licence holder. Training provided if necessary
Key Tasks
- To ensure the smooth delivery of all internal and external events at Conway Hall, liaising with clients and hirers, caterers, external bar company and the AV/PA provider during events
- To manage the setting up and breaking down of rooms for a range of different events throughout the day and to assist in the rapid turnover of spaces between events
- To contribute to a culture of customer care within Conway Hall by always providing a welcoming and accessible atmosphere for all visitors to the building
- To be a highly visible and helpful presence at all times while on duty at Conway Hall
- To manage health and safety briefings with hirers
- To ensure all public areas of Conway Hall are clean and well-presented at all times
- Prepare a daily incident report logging visitor, partner and client feedback, maintenance issues and reporting any incidents that occur on the premises
For a full list of responsibilities, please see the listing on our website.
Please send a CV and a covering letter setting out why you are suitable for the role to [email protected]. Closing date for applications is 9.00am, Monday 28th April with interviews being held later that week.
If you would like to discuss any aspect of this position, please email James Foran at the above email address