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Duty Manager, Conway Hall Ethical Society

  •  London
  •  £25k-30k
  •  Full time
  •  Closes January 12, 2026
  •  James Foran
  •  recruitment@conwayhall.org.uk
  • #Combined arts

Description

Job Summary

We are looking for a duty manager to join our busy team in Holborn. We host a wide range of events in our building from Monday to Sunday and are looking for someone who is enthusiastic, personable and willing to roll their sleeves up and ensure all the building runs smoothly for everyone.

Job Description

Role: Duty Manager, Full-time, Permanent

Reports to: Head of Operations & Visitor Experience

Hours: 37.5 hours based on five shifts a week worked between Monday and Sunday

Annual Leave: 24 days per annum plus statutory bank holidays

Salary: £27,884 per annum

About Us

With a landmark venue and and over 100 years of championing independent voices promoting equality, social justice and a better life for all - we call that ETHICS - Conway Hall offers the perfect platform for those driven by the same passion for change. We curate, support and facilitate people and ideas that Make Ethics Matter in the world, through a vibrant arts, events and learning programme, in person and online.

Our Mission is to curate, support and facilitate people and ideas
that make ethics matter in the world.

Role

Reporting to the Head of Operations & Visitor Experience, you will assist in the smooth delivery of a wide range of events and performances at our busy venue. Working both independently and as part of a passionate team, you will provide excellent customer service whilst maintaining a safe, welcoming and well presented environment at all times.

Job Requirements

Person Specification

Essential

  • Experience in customer care
  • Good interpersonal and communication skills
  • Ability to work on own initiative, problem-solve and prioritise workload
  • Ability to remain calm under pressure and take the lead during emergencies
  • Good time management and ability to manage competing demands
  • Physical fitness and ability to actively manage setting up and clearing event spaces, including regular lifting and moving of furniture and equipment
  • Genuine enjoyment of hands-on, active work
  • Good IT skills and experience
  • Willingness to work unsocial hours including evenings and weekends

Desirable

  • Knowledge of statutory regulations and policies regarding public buildings
  • Knowledge and understanding of venue health and safety requirements
  • Experience working within a contemporary cultural building environment
  • Knowledge of one or more subject matters in the Society's field of interest
  • First aid qualification (or willingness to undertake training)
  • Fire warden quali

Job Responsibilities

Key Responsibilities

  • Ensure the smooth delivery of all internal and external events, liaising with clients, hirers, caterers and external companies
  • Set up and break down rooms for various events throughout the day, managing the rapid turnover of spaces between events.
  • Be a highly visible and helpful presence at all times whilst on duty
  • Manage health and safety briefings with hirers
  • Contribute to a culture of customer care by providing a welcoming and accessible atmosphere for all visitors to the building
  • Ensure all public areas are well presented at all times
  • Assessment measures, and ensure clients abide by agreed terms of hire
  • Conduct regular health and safety checks including weekly fire alarm tests, and record accidents and near misses
  • Ensure the building complies with all licensing policies whilst on duty
  • Prepare a daily incident report logging visitor, partner and client feedback, maintenance issues and any incidents that occur on the premises
  • Communicate with fellow

How to Apply

Do you enjoy active, hands-on work that involves regular lifting and moving of furniture and equipment? Are you comfortable working some evenings and weekends? Do you thrive in a fast-paced environment where you're managing multiple events and solving problems on the spot?

 If you have  answered yes to the above questions please send a CV and covering letter setting out why you are suitable for the role to James Foran, Head of Operations & Visitor Experience, at [email protected]

Closing date: 9.00am, Monday 12 January 2026

Conway Hall is committed to equal opportunities and diversity. We welcome and encourage job applications from people of all backgrounds.

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