Duty Manager, Exeter Northcott Theatre

Job Summary

We are looking for new members to join our Front of House Team. The Duty Manager is a key member of the team, responsible for ensuring the welfare of members of the public whilst on the premises and maintaining the highest possible standards of customer care during performances.

Job Description

We are looking for new members to join our Front of House Team. The Duty Manager is a key member of the team, responsible for ensuring the welfare of members of the public whilst on the premises and maintaining the highest possible standards of customer care during performances.

Part-time permanent contract. Flexible working hours with an average of 20 hours per week. Evening and weekend work required.

Please note we would be happy to hear from you if you would be interested in doing a full-time role combining the Duty Manager and Bar Supervisor roles (39 hours per week total).

Job Requirements

Experience of developing, leading and managing teams in organisations that work in large public spaces or events, such as leisure, entertainment, sports, or other ticketed events
An articulate communicator, with good literacy and numeracy skills
Ability and confidence in managing a diverse team of volunteers, salaried and casual staff, treating differing views with discretion and diplomacy
Proactive and flexible attitude, particularly in the approach to working hours and duties
Positive attitude with a creative approach to increasing revenue and minimising costs
Excellent interpersonal and customer service skills
Experience of cashing up / dealing with the reconciliation of monies
Ability to work calmly under pressure, make decision in the moment, and problem solve
Ability to work collaboratively as part of a team
Conscientious, reliable and punctual
IT savvy - able and willing to learn new software skills

Job Responsibilities

Acting as a point of contact for hirers/users in both our venues.
Ensure the smooth running of events.
Managing volunteers.
Working with the Bar Supervisors to ensure Front of House Assistants are maximizing sales income in all areas.
Dealing with any emergency on the premises.
Alongside the theatre management team, controlling the finances of Front of House sales as required, including managing cash floats, cashing up and adhering.
Adhering to the theatre's Health & Safety policy and reporting any relevant issues.
Maintaining a good working knowledge of the theatre's Spektrix ticketing system and undertaking ticket sales duties as required.
Maintaining a good working knowledge of the theatre's Yesplan programme management system. Completing show reports in Yesplan highlighting incidents, complaints and maintenance issues.
Acting as a key-holder and ensuring that the venue is locked and alarmed at the end of the shift.

Useful Links

https://exeternorthcott.co.uk/get-creative/work-with-us/duty-manager-job-descri…

How to Apply

For this role we’re asking all candidates to click on the Apply Now link for this vacancy on our website and submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role.

Contact name: Kelly Twydale
Contact email: [email protected]

Duty Manager, Exeter Northcott Theatre

South West

£25k-30k

Part time

Closes February 23, 2026

Kelly Twydale

k.twydale@exeter.ac.uk

#Theatre