Are you a confident and enthusiastic problem solver with a passion for working with the public? We are seeking a friendly and welcoming Duty Manager to help us provide a first class customer experience to our audiences. This is an exciting opportunity to play a key role in the smooth running of our performances and events, leading our Front of House operation and ensuring audiences, customers and staff feel safe, supported and welcome. This is a permanent part-time role with a minimum guaranteed 16 hours per week. Additional hours will be available during busy periods, including around productions, annual leave, staff absence and peak seasons such as pantomime. Working hours will vary according to the performance schedule and will include regular evenings and weekends. Key Responsibilities: What We're Looking For: We'd love applications from people of all backgrounds, especially from Black, Asian and ethnically diverse backgrounds, those who identify as D/deaf and disabled people, neurodivergent people, members of the LGBTQIA+ community and those from lower socio-economic backgrounds. We are up for exploring support and development needs and will make reasonable adjustments to enable applicants to participate in the selection process, and for the successful applicant to carry out their role. We're looking for someone who can demonstrate the following: Customer-Focused: Enjoy working with the public and take pride in providing a welcoming, friendly and inclusive experience 1. Complete an application form (written, video or audio) Please download the Recruitment Pack for further details including the Job Description and Person Specification. If you would rather have printed copies of the application form or recruitment pack, please get in touch. Deadline for applications is 9am, Monday 23rd November 2026.Job Summary
Job Description
To lead the smooth running of the Front of House operation when there are performances
To oversee the welfare of audiences and customers
To lead on acknowledging and resolving questions and issues such as seating queries
A confident problem-solver with experience of working with the public
Someone who thrives within a busy and vibrant environment
Excellent communication skills and the ability to deal with people with confidence and warmth
A welcoming and inclusive attitude
If you need us to make any adjustments to allow you to fully participate, , or if you would like any information in a different format please contact us.Job Requirements
Communicate with Confidence: Communicate clearly and professionally, including when resolving queries or issues.
Be a Problem Solver: Feel comfortable making decisions, staying calm under pressure and finding practical solutions
Work Well with Others: Enjoy being part of a team and be willing to support colleagues across different departments
Positive Attitude: Be reliable, enthusiastic and committed to helping create a positive experience for audiences and visitors
Willingness to Learn: Be open to training, feedback and developing new skills
Be Flexible: Be available to work a variety of shifts, including regular evenings, weekends and busy peak periods such as panto
Relevant Experience: Have experience in a customer-facing environmentUseful Links
How to Apply
2. Complete our Equality, Diversity and Inclusion Monitoring Form