We are seeking an experienced part-time Duty Manager to take the lead in shaping the day-to-day delivery of a brand-new experience, ensuring that all aspects of operations, staffing, and visitor experience are prepared to the highest standard ahead of opening and maintained throughout the day with consistency and care. Please download the full job description below in the link. Experience in a supervisory or management role within a customer-facing environment (cultural venues, events, hospitality, or visitor attractions). Supervising and day-to-day performance managing of the Front of House and bar crew, acting as a customer-focussed role model. Please send your CV and a covering statement (1 page max) explaining your interest and relevantJob Summary
Job Description
The role will ensure the smooth operational running of the ticketing, bar, retail and immersive spaces, ensuring that staff are well-informed, inspired and motivated and that the operations are run as commercially astutely as possible with the best levels of customer service.
The role will also have responsibility for opening and closing the venue.
The role requires working on a shared rota that includes evenings, weekends and public holidays, with the expectation of sharing these equally within a team of other Duty Managers.Job Requirements
Confident decision-maker with the ability to remain calm under pressure.
Excellent interpersonal, communication, and organisational skills.
Proactive and solutions-focused with strong attention to detail.
Understanding of health and safety procedures and emergency response.
Flexible and available to work evenings, weekends, and public holidays as part of a rota.
Administrative and IT skills, including use of email and excel spreadsheets.
High standards of presentation.
Knowledge of different access requirements and how to assist visitors.
A high level of interpersonal skills with the ability to communicate effectively with a range of different customers.
Ability to work with minimum supervision and manage own workload.
Being a natural leader with excellent people skills who can motivate and inspire people.Job Responsibilities
Ensuring, through training, that all members of the team have the appropriate skills and experience to deliver excellent customer service in whichever area they are working in.
Coordinating staff breaks ensuring smooth business continuity for customers.
Carry out admin duties such as rota support and documentation of operational procedures.
Covering Front of House crew work as a member of the team as needed, working across ticketing, bar, retail and immersive spaces if required.
Dealing with enquiries and giving information about all aspects of the experience, both in person and through email enquiries and social media.
Assisting in the coordination of Front of House and bar staff during evening events.
Liaising with the Visitor Experience & Events Manager over any specific and individual training needs required.Useful Links
How to Apply
experience based on the job description to [email protected] by 5pm on Friday 3rd
July 2026, including “Duty Manager” in the email subject.
Interviews will take place the 6th of July. If you are unable to attend on this date, please let us know
in your application, as we may be able to offer alternative times.