New
Description
We're looking for new Duty Manager to join our team. Part time 21 hours per week (evenings approx 5pm - 11pm), leading FOH operations during events and delivering high quality customer service.
We are looking to recruit a personable, organised, and responsible Duty Manager to work 21 hours per week in the evenings. Shifts will vary according to the events. Duty Managers play a major role in the delivery of high quality customer service at Ropetackle events. This role includes leading the front of house operation during events, co-ordinating volunteer stewards and bar staff, and overseeing the safe running of the venue. This position carries considerable responsibility as the Duty Manager will regularly be left in charge of the building.
Leading the front of house operation during events Being a keyholder, required to unlock/secure the building at the beginning and/or end of each shift Supervising volunteer stewards and bar staff Undertaking the safe evacuation of the building during any Fire Alarm activations Monitoring and maintaining the security of the building and safety of the public Monitoring the general cleanliness and tidiness of the public areas within the building Liaising with visiting artists and agents and facilitating riders Providing a front of house report at the end of each shift Abiding by Ropetackle policies and procedures including health and safety Other duties as may from time to time be reasonably required, e.g. serving behind the bar, cashing-up
Experience of working in a customer-focused environment An understanding of high quality customer service Good organisational skills A positive 'can do' approach Ability to manage manual handling, including lifting and carrying Excellent communication skills, both written and verbal Ability to work unsupervised and as part of a team A genuine interest in the arts Desirable Experience in front of house and event management in the entertainment or hospitality industry Own means of transport (for getting home after late shifts) First Aid qualification Experience of working behind a bar Supervisory or management experience of paid or voluntary staff Experience of cashing up tills
Closing date : Midnight 31st March 2026