Description
37 hours per week Salary Circa £27K per annum, depending upon experience.
Building Operations
- Take overall responsibility for the building during operational shifts, ensuring it is safe, secure, and welcoming.
- Open and close the venue, completing relevant checks and procedures.
- Monitor the condition of facilities and equipment, reporting and responding to maintenance issues as needed.
- Manage emergency situations in line with safety procedures and act as the designated Fire Marshal and First Aider when on duty.
Team Leadership
- Supervise and support front-of-house, bar, restaurant, and housekeeping staff during shifts.
- Ensure all staff deliver high levels of customer service and operate in line with organisational policies.
- Conduct pre-show briefings, allocate tasks, and ensure staff are appropriately positioned and equipped.
- Support the induction and training of casual or new staff as needed.
Customer Service & Event Delivery
- Be the main point of contact for audiences, artists, visiting companies, and external hirers during events.
- Resolve customer queries or complaints calmly and professionally.
- Ensure events run on schedule and all departments are informed of any changes or issues.
- Liaise with the box office, technical, catering, and programming teams to deliver seamless experiences for visitors and guests.
Health & Safety
- Conduct regular checks and ensure public areas are safe, clean, and accessible.
- Ensure compliance with licensing laws, health and safety regulations, and food hygiene standards.
- Maintain incident and accident records and escalate any significant issues appropriately.
The Duty Manager is responsible for the smooth day-to-day operation of the arts centre, ensuring the safety, comfort, and satisfaction of audiences, staff, and visitors. This includes oversight of the building's public areas, including the theatre, cinema, event spaces, bar, and restaurant. The Duty Manager plays a central role in coordinating front-of-house teams, responding to operational issues, and acting as the primary on-site point of contact during events and performances. This role involves evening and weekend work.
The Duty Manager role is a customer-facing, hands-on position in a lively, creative environment. The successful candidate will thrive in a fast-paced setting, taking pride in delivering excellent visitor experiences and ensuring the venue runs smoothly and safely at all times.
Please complete an application form which can be found in the application pack.