New
Description
We are looking for a new full-time Duty Manager to join our small dynamic team, contributing to the smooth running of our front of house operation. This is a great opportunity for anyone looking for a future in the Museums sector to develop their skills in a fast-paced environment.
You will join a small and enthusiastic team at one of the country's leading regional museums. As well as providing first class visitor service, the post-holder will be responsible for ensuring the security of the Museum building and its site, and perform front of house duties, including supporting Volunteers, setting up and overseeing events and promoting our programme of activities and exhibitions. The Visitor Services Team is responsible for providing a warm welcome to all of the Museum's visitors in addition to ensuring the security of our collection. The hours covered will be 8am to 6pm daily (and 9am to 6pm on Sundays and Bank Holidays) and evenings overseeing our events. Hours will be organised on a rota system to ensure full time cover.
Visitor Services: To ensure that all visitors receive excellent care and service, and to ensure that their experience is enjoyable whilst maximising income generation across all activities for the Museum. To lead the volunteer front of house team in their daily tasks. To work at the Museum's main reception desk or shop, to welcome visitors, sell tickets and provide information as appropriate. To help maintain the highest standards of visitor service and care. To set up facilities to support the needs of our visitors or special groups as required. To assist in setting up galleries and learning spaces to support our learning programme, public programme, and venue hire. To oversee events at the Museum. To ensure the highest standards of presentation are maintained, including all areas within the museum buildings and the grounds. To ensure all email enquiries are dealt with in a timely manner. To liaise with potential venue hire clients and book in their events.