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Duty Manager, The Lost Estate

  •  London
  •  Â£30k-40k
  •  Full time
  •  Closes February 19, 2026
  •  Hannah Waddington
  •  hannah.waddington@thelostestate.com
  • #Other
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Description

Job Summary

We are looking for a highly capable and experienced professional to lead our front-of-house team

Job Description

This role is about being the essential host, operational leader, and safety maestro-a compelling blend of service and discipline. As the key leader on shift, you are the final decision-maker and official point-of-contact (including In Case of Emergency), holding complete responsibility for the venue from the start to the end of your shift.

Job Requirements

  • Leadership Experience: Proven track record in managing a large team within a dynamic environment, such as a high-volume hospitality setting or a fast-paced arts venue.
  • Communication: Exceptional verbal, written, and interpersonal skills to engage effectively with all stakeholders, both internal and external ("on or off the stage").
  • Organisational Skills: A master of organisation, time management, and prioritisation, who remains calm and adaptable under pressure ("when the curtain is up").
  • Safety and Compliance:
  • Mandatory: Strong, comprehensive knowledge of dietary requirements and allergens (this is non-negotiable).
  • Working knowledge of executing Fire Risk Assessments and Fire Checks.
  • Problem-Solving: A demonstrated ability to take initiative, own responsibilities, and solve problems proactively, much like a seasoned production veteran.
  • Technical Proficiency: Comfortable and capable with a high degree of technological literacy.

Job Responsibilities

Key Duties and Responsibilities

  • The Keeper of the House Rules (Safety Maestro)This is the non-negotiable core. You maintain safety and compliance with unwavering discipline.

  • The Director of Guest Delight. You are the Director of First Impressions and the leader ensuring an exceptional experience for every patron.

  • The Production's Communication Link. You serve as the central nervous system for the entire company during a show

Useful Links

How to Apply

Email a CV to [email protected]. Deadline for the role is 5pm on 19th February 2026.

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