Duty Manager - Ticketing & Membership, Royal Academy of Arts

The Royal Academy of Arts is currently looking to recruit a Duty Manager to join our Ticketing & Membership team (TMSS).

The Duty Manager - TMSS will manage and support the TMSS Assistants through effective line management, ensuring smooth operations and high performance as well as assist the Senior Managers on specific tasks and projects and provide on-the-floor support (Call Centre, Box Office and Friends' Desk). With excellent customer service at the core, this role will contribute to improving visitors' experience and support the teams tasked with delivering this.

About You

To be considered for this role, you will have demonstrable experience supervising a team, along with excellent people management skills. You will have genuine enthusiasm for and experience of working with the public, ticketing, and/or sales and motivating and inspiring ticketing teams to provide the highest level of customer service in a busy, demanding, customer-focused environment.

With excellent communication skills, you will be able to effectively communicate and interact with people from all backgrounds and be friendly, warm and welcoming in your approach to working.

Working knowledge of Tessitura (or similar CRM) database is essential to this post.

Please note, the contractual working hours for this role is 45 per week.