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Duty Manager, Wake The Tiger

  •  South West
  •  Â£25k-30k
  •  Full time
  •  Closes October 9, 2025
  •  Sveta
  •  jobs@wakethetiger.com
  • #Museums

Description

Job Description

VISION & VALUES:

  • INSPIRE - We inspire positive change through awe and amazement.
  • DISRUPT - We disrupt by taking risks and challenging convention.
  • BELIEVE - We believe action today can change the world tomorrow.

WHO WE ARE

We are a company with our roots in the South West who create immersive experiences for everyone, where art, storytelling, and purpose collide. We do this whilst balancing environmental and societal impact alongside profit to ensure we are part of a sustainable future.

THE ROLE

We are looking for an enthusiastic Duty Manager to join our team in Bristol. The Duty Manager plays a key role in ensuring the smooth day-to-day running of Wake The Tiger, supporting both our visitors and our team. Acting as the senior manager on shift, they are responsible for delivering an exceptional visitor experience, maintaining safety and operational standards and leading by example to motivate and support Front of House staff. This role requires a strong presence on the floor, quick problem-solving and clear communication to ensure that every visitor journey is seamless, engaging and memorable. The Duty Manager oversees the coordination of Front of House operations, responds to incidents and supports staff to deliver the highest level of service in line with Wake The Tiger's values and standards. All Duty managers are expected to work evening events, so previous experience in event management is required.

Job Requirements

Essential

  • At least 1 year experience in managing teams within a hospitality/visitor experience environment
  • At least 1 year experience in customer service and delivering training to staff
  • At least 1 year experience in event managemen
  • Proficient in Microsoft Office & Google Workspaces
  • Ability to pick up using new systems quickly
  • Passion for delivering exceptional customer service
  • Inclusive and positive team management skills
  • Excellent problem-solving skills and ability to work independently
  • Ability to work in a fast paced environment, responding calmly and effectively
  • Fantastic communication skills across all levels
  • Excellent time management and organisational skills
  • Ability to multitask & problem-solve effectively
  • Aligned to Wake The Tiger's values and mission
  • Availability to work regular weekend shifts incl Bank Holidays
  • Cash handling
  • Flexibility and a can-do attitude

Desirable

  • First aid trained
  • Evacuation sledge trained
  • Experience managing events & rotas

Job Responsibilities

Duty Management:

  • Overseeing day-to-day operations of the Amazement Park on a rotational basis each week
  • Ensuring the park is safe and operational at all times
  • Carrying out pre-open checks and getting the staff and building open safely and on time for our visitors
  • Cashing up the tills and securing the site at the end of the day
  • Troubleshooting and resolving issues and incidents as they arise, reporting outcomes to the Operations Manager
  • Maintain a positive presence and good working environment
  • Lead in recruitment and training of new Events and FOH staff
  • Uphold and enforce company policies & procedures
  • Responding to incidents and emergencies in line with company procedures
  • Manage the customer service inbox day-to-day
  • Point of escalation for visitor feedback
  • Day-to-day contractor management
  • Ensuring daily and weekly checks are carried out and recorded
  • First point of contact for first aids, lost children and other health & safety concerns day to day

Useful Links

How to Apply

Please apply by emailing your CV anmd cover letter to [email protected]

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